{"id":11662,"date":"2025-09-08T16:55:46","date_gmt":"2025-09-08T16:55:46","guid":{"rendered":"https:\/\/psw.circleofcare.com\/?p=11662"},"modified":"2025-09-08T17:28:47","modified_gmt":"2025-09-08T17:28:47","slug":"inside-the-circle-september-9-2025","status":"publish","type":"post","link":"https:\/\/psw.circleofcare.com\/index.php\/2025\/09\/08\/inside-the-circle-september-9-2025\/","title":{"rendered":"Inside the Circle &#8211; September 9, 2025"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;5px&#8221; column_border_color=&#8221;#fcaf17&#8243; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #000080;\">Highlights from this week<\/span><\/h2>\n<ul>\n<li>Learn Ways to Get Support as a Newcomer in Canada: HR Lunch &amp; Learn Recording<\/li>\n<li>Upcoming Events that May Impact Transit and Traffic<\/li>\n<li>HR Reminder: Group RRSP Matching Program<\/li>\n<li>Tips for Safe Lifting and Transfers: Protect Yourself and Your Clients<\/li>\n<li>Understanding Types of Workplace Violence<\/li>\n<li>Free Support: Health Care Worker Assist Program<\/li>\n<li>Save on Safe Work Shoes with Perkopolis<\/li>\n<li>Learn How to Support Someone Struggling with Their Mental Health: Be There Certificate<\/li>\n<li>Learn How to Speak About Your Feelings in a Clear Way<\/li>\n<li>Ask Us Anything<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Learn Ways to Get Support as a Newcomer in Canada: HR Lunch &amp; Learn Recording[\/heading][vc_video link=&#8221;https:\/\/www.youtube.com\/watch?v=TZd-C4bH3jc&#8221; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]This <strong>recording from the HR team&#8217;s Newcomers to Canada Lunch and Learn, <\/strong>provides information on <strong>how newcomers can access support, feel welcomed, and be successful in Canada. <\/strong><\/p>\n<p>At Circle of Care, we are here to support you. <strong>If you are new to Canada and struggling with your mental health,<\/strong> visit the <a href=\"https:\/\/psw.circleofcare.com\/index.php\/wellness-at-work\/\">Wellness at Work<\/a>\u00a0resource, where you can find free and low-cost mental health support.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Reminders &amp; Announcements&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749499756413{background-color: #002d72 !important;}&#8221;][heading]Upcoming Events that May Impact Transit and Traffic[\/heading][image_with_animation image_url=&#8221;10686&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Oasis Zoo Run<\/strong><\/p>\n<ul>\n<li><strong>When:<\/strong> September 13, 2025<\/li>\n<li><strong>Road Closures:<\/strong> Meadowvale Rd. (Plug Hat Rd. to Sheppard Ave.), Plug Hat Rd. (Beare Rd. to Meadowvale Rd.), Old Finch Ave. (Reesor Rd. to Meadowvale Rd.)<\/li>\n<li><strong>TTC Route Changes: <\/strong>None.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]HR Reminder: Group RRSP Matching Program[\/heading][image_with_animation image_url=&#8221;10938&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Under the <strong>Collective Agreement<\/strong>, you can join the <strong>Group RRSP Matching Program.<\/strong><\/p>\n<ul>\n<li><strong>Full-time employees<\/strong> can get up to $300 each year.<\/li>\n<li><strong>Part-time employees<\/strong> can get up to $150 each year.<\/li>\n<\/ul>\n<p><strong>To join this program, you must have worked at Circle of Care for at least 12 months by December 31 of that year. <\/strong>Joining the program is voluntary (your choice).<\/p>\n<p><strong>If you\u2019re interested in joining, please email Payroll<\/strong> at\u00a0<a href=\"mailto:payroll@circleofcare.com\">payroll@circleofcare.com<\/a>.[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Learn More&#8221; url=&#8221;https:\/\/psw.circleofcare.com\/index.php\/collectiveagreement\/&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Health &amp; Safety&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750084841448{background-color: #002d72 !important;}&#8221;][heading]<strong>Tips for Safe Lifting and Transfers: Protect Yourself and Your Clients<\/strong>[\/heading][image_with_animation image_url=&#8221;11673&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Lifting and moving clients is hard on your body. If you do it the wrong way, you can get hurt.<\/strong> Whether you&#8217;re helping a client stand, sit, or transfer, following these 5 safety tips can make a big difference.<\/p>\n<p><strong>5 Tips to Keep You and Your Client Safe:<\/strong><\/p>\n<ol>\n<li>Keep your back and neck straight.<\/li>\n<li>Use your core muscles for support.<\/li>\n<li>Bend at your knees, not your back.<\/li>\n<li>Hold the client close to your body.<\/li>\n<li>Lift with your legs, not your back.<\/li>\n<\/ol>\n<p><strong>Do not lift more than you can handle safely. Ask someone for help to avoid hurting yourself or the client.<\/strong>[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Learn More&#8221; url=&#8221;https:\/\/orthoinfo.aaos.org\/en\/staying-healthy\/lifting-techniques-for-home-caregivers#:~:text=The%20most%20commonly%20injured%20areas,bed%20into%20a%20sitting%20position&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Understanding Types of Workplace Violence[\/heading][image_with_animation image_url=&#8221;10877&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]It is important to <strong>understand that there are 4 types of Workplace Violence:<\/strong><\/p>\n<ul>\n<li><strong>Client-related<\/strong> \u2013 Violence from clients, visitors, or their families.<\/li>\n<li><strong>Worker-to-worker<\/strong> \u2013 Involves coworkers, including bullying or harassment.<\/li>\n<li><strong>Personal<\/strong> \u2013 From someone you know personally, like an abusive partner harassing you at work.<\/li>\n<li><strong>Criminal<\/strong> \u2013 From a stranger, like a thief.<\/li>\n<\/ul>\n<p>If you <strong>experience any type of Workplace Violence, please ensure to report the incident<\/strong> to your Supervisor or Human Resources.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Wellness at Work&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745854656571{background-color: #002d72 !important;}&#8221;][heading]Free Support: Health Care Worker Assist Program[\/heading][image_with_animation image_url=&#8221;11492&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div class=\"elementToProof\">\n<p>Taking care of others is important, <strong>but so is taking care of yourself.<\/strong> If you feel stressed, tired, or overwhelmed, <strong>free and confidential support is available through the Health Care Worker Assist Program<\/strong>, designed for healthcare and community care workers like you.<\/p>\n<p><strong>What help is available?<\/strong><\/p>\n<ul>\n<li>Talk to a trained professional for support.<\/li>\n<li>Learn ways to manage stress and feel better.<\/li>\n<li>Get help finding other support if needed.<\/li>\n<\/ul>\n<p><strong>How to get support:<\/strong><\/p>\n<ul>\n<li><strong>Call:<\/strong> 1 (877) 767-9642<\/li>\n<li><strong>Email:<\/strong> <a href=\"mailto:CentralizedReferral@ontarioshores.ca\">CentralizedReferral@ontarioshores.ca<\/a><\/li>\n<\/ul>\n<\/div>\n[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Sign Up Here&#8221; url=&#8221;https:\/\/www.ontarioshores.ca\/services\/health-care-worker-assist-program&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Save on Safe Work Shoes with Perkopolis[\/heading][image_with_animation image_url=&#8221;3849&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"128\" data-end=\"202\">As a Perkopolis member, you can get<strong> special discounts on safe shoes that help prevent slips, trips, and falls.<\/strong><\/p>\n<p data-start=\"128\" data-end=\"202\">For <strong>clear steps on how to get these discounts<\/strong>, <a href=\"https:\/\/drive.google.com\/file\/d\/1FY5Rqjq9yA3vMlXR950RRNNONP1jzQk6\/view\">click here.<\/a>\u00a0Remember, good footwear is an important way to protect your safety and health.<\/p>\n[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Register Here&#8221; url=&#8221;https:\/\/www.perkopolis.com\/commerce\/checkout.ssp?is=login&amp;login=T&amp;fragment=login-register&amp;_ga=2.115626881.665357505.1757351403-1663623409.1753712640&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Learn How to Support Someone Struggling with Their Mental Health: Be There Certificate[\/heading][image_with_animation image_url=&#8221;11358&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221; img_link=&#8221;https:\/\/drive.google.com\/file\/d\/10MEHgAwYxOyFAl8y8ovm3UG57Xyf_pBw\/view&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div class=\"elementToProof\">\n<p>Take the <strong>free, self-paced Be There Certificate course<\/strong> from Jack.org and Born This Way Foundation. <strong>In under 2 hours, learn how to:<\/strong><\/p>\n<ul>\n<li>Recognize when someone needs help.<\/li>\n<li>Start supportive conversations.<\/li>\n<li>Set boundaries and care for yourself.<\/li>\n<\/ul>\n<p>Includes real-life videos, interactive lessons, and lifetime access. Available in English, French, and Spanish. <strong>Great for personal growth or your resume.<\/strong><\/p>\n<\/div>\n[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Start The Course&#8221; url=&#8221;https:\/\/www.betherecertificate.org\/&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Learn How to Speak About Your Feelings in a Clear Way[\/heading][vc_video link=&#8221;https:\/\/youtu.be\/3jbqBJFlKFQ?si=6I5fdFR-r8eYcyv2&#8243; css=&#8221;&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"128\" data-end=\"202\"><strong>Sometimes it is hard to say how we feel.<\/strong> Maybe we don\u2019t know the right words, or maybe someone\u2019s criticism makes us feel hurt or defensive. <em>\u201cI language\u201d<\/em> can help. It is a way to share your feelings without blaming others. This makes communication more respectful and caring.<\/p>\n<p data-start=\"128\" data-end=\"202\"><strong>In this short video, you will learn what <em data-start=\"443\" data-end=\"457\">\u201cI language\u201d<\/em> is, how to use it, and some easy tips to practice it in your daily conversations.<\/strong><\/p>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Community Corner&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745857081851{background-color: #002d72 !important;}&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #333399;\"><strong>Has someone gone above and beyond at work? Give them a High Five!<\/strong><\/span><\/h3>\n<p><span style=\"color: #333399;\">The High Five program lets you publicly recognize staff members for their outstanding work. High Fives will be posted in your weekly Inside the Circle newsletter.<\/span><\/p>\n<p><span style=\"color: #333399;\">To give a high five, just click on the button below or use the link in the rotating banner on the Portal home page.<\/span><\/p>\n<p><em>Please note: We do not accept anonymous submissions for this program. High Fives must be submitted by an individual person, whether they are a staff member or member of the community.<\/em>[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Submit a High Five&#8221; url=&#8221;https:\/\/circleofcare.formstack.com\/forms\/highfive&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Ask Us Anything&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745856590477{background-color: #002d72 !important;}&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4 style=\"font-weight: 400;\"><strong>I am not getting 1300hrs to get full time status and it looks like Circle of Care doesn&#8217;t want to give me the hours. Some people don\u2019t like it when you call them the same day to send them to a client, but I do like that. I want the hours.<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Thank you for bringing this up. We really appreciate your openness and your willingness to take on same day assignments. Regarding the 1300 hours for full time status, we understand it\u2019s frustrating to feel like you&#8217;re not getting the hours you\u2019re aiming for. We want to be transparent: hours are influenced by multiple factors including client needs, staff availability, seniority,\u00a0 cancellations, and sometimes staff preferences. That said, our goal is always to allocate hours fairly. Since you&#8217;re open to more work, we encourage you to bring your scheduling concerns directly to your service coordinator and\/or your CSS, so they can take your preferences to your account. Your dedication doesn\u2019t go unnoticed, and we want to support you as much as possible.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>I live in an apartment building with Circle of Care clients. I asked my service coordinator to give me clients in the building but she said that she doesn&#8217;t cover the area. Then, I asked a fellow PSW, who has clients in the building, about her service coordinator and she said the same name of my service coordinator. Why doesn\u2019t Circle of Care provide clients near the PSW&#8217;s residence? They mentioned during the hiring process and orientation that they will provide clients that are near the vicinity of my neighbourhood? But I\u2019m provided with clients that are far from my house (about 40minutes to more than an hour travel by public transit). Would you please consider the hardships that PSWs have to go through just to reach the client&#8217;s home, especially during winter season, and give us clients near the vicinity of our neighbourhood?<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Thank you for raising this. We understand your concern and appreciate your dedication, especially with long travel times. Service Coordinators assign clients based on the area you were hired for, which may not always match where you live. We do follow Circle of Care\u2019s travel time policy to ensure assignments are fair and manageable. If you still have concerns, we encourage you to speak directly with your CSS for further support.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>I have an availability from 7AM to 5PM but there some days I have 2 clients a day, and the first client is at 7AM and the other one at 4PM. This is really frustrating, and the time in between is wasted. I have talked to my Coordinator about it, and the reply I am given is that I should take those redundant hours window shopping. Seriously I have worked for the company for 2 years now but this has been one of the frustrating things!<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Thank you for sharing this. Schedules are based on client needs, location, and PSW availability, which sometimes results in gaps despite our best efforts. That said, if you&#8217;re open to traveling to a nearby caseload, please let your Service Coordinator know, this may help us schedule you for more hours during the day. Please connect with your Coordinator to review your schedule, and we encourage you to speak with your CSS if the issue continues.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>So many clients complain and attack us because Circle of Care doesn&#8217;t call them or tell them that there&#8217;s changes to their schedule or which PSW is coming to see them. I noticed Circle of Care has poor communication when it comes to these situations. How will you improve this? My coordinator and supervisor don\u2019t do anything about this.<\/strong><\/h4>\n<p style=\"font-weight: 400;\">We understand how difficult it can be to provide care when clients are not informed of schedule changes, and we recognize the impact this can have on your ability to deliver services safely and effectively. Situations like these are not your fault, and your professionalism is appreciated. Please report this to your Service Coordinator and\/or reach out to your CSS so we can review the matter and ensure better communication moving forward.<\/p>\n<p style=\"font-weight: 400;\">In situations where you feel that a client or their family is not treating you with respect, or if you feel that they are verbally (or physically) abusing you, you should reach out to your Client Services Supervisor (CSS) for support. Your CSS will investigate the situation and work with you and the client to resolve the situation.<\/p>\n<p style=\"font-weight: 400;\">You can also complete the <a href=\"https:\/\/circleofcare.formstack.com\/forms\/anonymous_reporting_incident\">anonymous Incident Report Form<\/a> if you do not feel comfortable sharing your personal details.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>During our PSW meetings you encouraged us to call the office. It doesn&#8217;t make sense at all because nobody wants to answer our calls. My Supervisor\u2019s line and Coordinator\u2019s line will always be going to voicemail.<\/strong><\/h4>\n<p style=\"font-weight: 400;\">We are sorry to hear that you are experiencing difficulty with reaching someone live. We strive to answer as many calls as possible but at times we experience significant call volume increases. Circle of Care has a Call Center that is the first point of contact for field staff and can help process many inquiries before involving the service coordination team. We encourage all field staff to contact the call center as we typically answer calls within 90 seconds. If there is an urgent issue that needs to be reported and you are unable to reach a call center representative, please contact your CSS to report the issue if it requires immediate attention.<\/p>\n<p style=\"font-weight: 400;\">If you feel that you have been kept on the phone for too long in an urgent or emergency situation, you may submit your phone number and date\/time of the call for us to look into as well as the reason for your call.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>I keep reporting about my hours but it remains the same. I don\u2019t even get 20 hours a week, this is unacceptable. New hires are refusing hours because they have so many and I\u2019m not getting enough hours.<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Schedules are based on client needs, location, and PSW availability, which sometimes results in gaps despite our best efforts. That said, if you&#8217;re open to traveling to a nearby caseload, please let your Service Coordinator know, this may help us schedule you for more hours during the day. Please connect with your Coordinator to review your schedule, and we encourage you to speak with your CSS if the issue continues.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>I have been working with Circle of Care for over 18 years and all of a sudden I am part-time because I didn\u2019t get enough hours last year.\u00a0<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Schedules are based on client needs, location, and PSW availability, which sometimes results in gaps despite our best efforts. That said, if you&#8217;re open to traveling to a nearby caseload, please let your Service Coordinator know, this may help us schedule you for more hours during the day. Please connect with your Coordinator to review your schedule, and we encourage you to speak with your CSS if the issue continues.<\/p>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #000080;\"><strong>Have a question? Submit your questions or feedback anonymously below!<\/strong><\/span><\/h3>\n<p><span style=\"color: #000080;\"><strong>Please note that it may take us longer to provide some answers. If your question hasn\u2019t been answered yet, we will get back to you as soon as we can.<\/strong><\/span><\/p>\n<p><script src=\"https:\/\/circleofcare.formstack.com\/forms\/js.php\/psw_homemaker_ask_us_anything\" type=\"text\/javascript\"><\/script><noscript><a href=\"https:\/\/circleofcare.formstack.com\/forms\/psw_homemaker_ask_us_anything\" title=\"Online Form\">Online Form &#8211; PSW-Homemaker Ask Us Anything<\/a><\/noscript><\/p>\n<div style=\"text-align: right; font-size: x-small;\"><a title=\"Powered by Formstack\" href=\"http:\/\/www.formstack.com?utm_source=jsembed&amp;utm_medium=product&amp;utm_campaign=product+branding&amp;fa=h,4611739\">Powered by Formstack<\/a><\/div>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;In Case You Missed It&#8230;&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745856597004{background-color: #002d72 !important;}&#8221;][divider line_type=&#8221;No Line&#8221;][recent_posts style=&#8221;minimal&#8221; columns=&#8221;1&#8243; category=&#8221;accreditation-digest,champions-of-care,events,inside-the-circle,learning,memos,news&#8221; order=&#8221;DESC&#8221; orderby=&#8221;date&#8221; posts_per_page=&#8221;4&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>Read our Inside the Circle newsletter for the latest news and information from Circle of Care.<\/p>\n","protected":false},"author":23,"featured_media":4639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":{"0":"post-11662","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-inside-the-circle"},"_links":{"self":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/11662","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/comments?post=11662"}],"version-history":[{"count":52,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/11662\/revisions"}],"predecessor-version":[{"id":11717,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/11662\/revisions\/11717"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/media\/4639"}],"wp:attachment":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/media?parent=11662"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/categories?post=11662"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/tags?post=11662"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}