{"id":11734,"date":"2025-09-15T18:40:15","date_gmt":"2025-09-15T18:40:15","guid":{"rendered":"https:\/\/psw.circleofcare.com\/?p=11734"},"modified":"2025-10-06T15:34:52","modified_gmt":"2025-10-06T15:34:52","slug":"inside-the-circle-september-16-2025","status":"publish","type":"post","link":"https:\/\/psw.circleofcare.com\/index.php\/2025\/09\/15\/inside-the-circle-september-16-2025\/","title":{"rendered":"Inside the Circle &#8211; September 16, 2025"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;5px&#8221; column_border_color=&#8221;#fcaf17&#8243; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #000080;\">Highlights from this week<\/span><\/h2>\n<ul>\n<li>We Want to Hear from You: Fill Out the Global Workforce Survey<\/li>\n<li>Upcoming Events that May Impact Transit and Traffic<\/li>\n<li>Reminder: Massage Session \u2013 October 7<\/li>\n<li>Upcoming Mask Fit and CPR Sessions<\/li>\n<li>Safety Spotlight: Workplace Violence and Harassment<\/li>\n<li>Financial Webinar: Learn How to Save Money and Reach Your Goals<\/li>\n<li>Free Support for Health Care Workers<\/li>\n<li>Save 30% at Sketchers with Perkopolis<\/li>\n<li>Choose the Language That Works Best for You in Dayforce<\/li>\n<li>Learn and Reflect: National Day for Truth and Reconciliation<\/li>\n<li>Take Care of Yourself: 3 Simple Self-Care Tips<\/li>\n<li>New Staff<\/li>\n<li>High Fives<\/li>\n<li>Ask Us Anything<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]We Want to Hear from You: Fill Out the Global Workforce Survey[\/heading][image_with_animation image_url=&#8221;11743&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Please take a few minutes to <strong>fill out the Global Workforce Survey. <\/strong>This survey\u00a0gives you the chance to <strong>share your thoughts about your workplace. <\/strong>Your answers will help us <strong>understand what is going well and what we can make better. <\/strong><\/p>\n<p>The survey is <strong>anonymous (your name will not be shared)<\/strong>. Thank you in advance for your participation!<\/p>\n<p>Please complete the survey by <strong>October 31, 2025.\u00a0<\/strong>[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Extra-Color-1&#8243; icon_family=&#8221;none&#8221; text=&#8221;Fill Out Survey Here&#8221; url=&#8221;https:\/\/survey.healthstandards.org\/en-ca\/launch\/1c23f397-654a-4359-8a65-678442dd8e59&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Reminders &amp; Announcements&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1749499756413{background-color: #002d72 !important;}&#8221;][heading]Upcoming Events that May Impact Transit and Traffic[\/heading][image_with_animation image_url=&#8221;10686&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Subway &#8211; Line 1: Early Night Closures\u00a0<\/strong><\/p>\n<ul>\n<li><strong>When:<\/strong> September 15 &#8211; 19, 2025<\/li>\n<li><strong>TTC Changes:<\/strong> Subway service along Line 1 (Yonge-University) between <strong>Sheppard West and St. Clair West stations will end at 11:59 PM nightly (shuttle buses will run).\u00a0<\/strong><\/li>\n<\/ul>\n<p><strong>RBC Race for the Kids<\/strong><\/p>\n<ul>\n<li><strong>When:<\/strong> Saturday, September 20, 2025\u00a0 (<strong>7:30 AM to 11:00 AM)<\/strong><\/li>\n<li><strong>Road Closures:<\/strong> Yonge St. (Sheppard Ave. to Drewry Ave.\/Cummer Ave.), Southbound Yonge St. (Park Home Ave. to North York Blvd.), North York Blvd. (Beecroft Rd. to Yonge St.), and Beecroft Rd. (North York Blvd. to Park Home Ave.)<\/li>\n<li><strong>TTC Route Changes: <\/strong><a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/36-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">36 Finch West<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/42-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">42 Cummer<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/125-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">125 Drewry<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/53-953-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">53 Steeles East<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/60-960-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">60 Steeles West<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/97-320-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">97 Yonge<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/97-320-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">320 Yonge Night<\/a>, <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/53-953-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">953 Steeles East Express<\/a>, and <a href=\"https:\/\/www.ttc.ca\/service-advisories\/Service-Changes\/60-960-Temporary-route-change-due-to-RBC-Race-for-the-Kids\">960 Steeles West Express<\/a>.<\/li>\n<\/ul>\n<p><strong>Subway &#8211; Line 2: Multiple Night\/Weekend Closures\u00a0<\/strong><\/p>\n<ul>\n<li><strong>When:<\/strong> September 2 &#8211; 30, 2025<\/li>\n<li><strong>TTC Changes: <\/strong>Subway service along Line 2, West of Kipling Station, will be impacted, including early-weeknight and full-weekend shutdowns. Please read the <a href=\"https:\/\/www.ttc.ca\/service-advisories\/subway-service#e=0\">TTC Subway Service Advisories<\/a> for more information.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Reminder: Massage Session &#8211; October 7[\/heading][image_with_animation image_url=&#8221;11445&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>If you have already booked your spot for your massage session, please check your schedule to make sure you can still come. <\/strong>If something has changed and you are unable to make it, <strong>please cancel your booking<\/strong>. This way, someone else can join. Spots are limited, and cancelling helps everyone get a chance.<\/p>\n<p>Tap <a href=\"https:\/\/wellcalm.com\/circleofcare\">HERE<\/a> to cancel or reschedule, if needed.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Health &amp; Safety&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1750084841448{background-color: #002d72 !important;}&#8221;][heading]Upcoming Mask Fit and CPR Sessions[\/heading][image_with_animation image_url=&#8221;8211&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div>Circle of Care requires that <strong>all PSWs and Homemakers be certified with valid and current CPR training<\/strong>, and that employees be <strong>properly fitted for N95 masks.<\/strong><\/div>\n<div>\n<p><strong>Upcoming CPR Dates:<\/strong><\/p>\n<ul>\n<li><strong>Scarborough<\/strong>: Tuesday, September 23, 2025 (9:00 AM and 1:00 PM)<\/li>\n<li><strong>North York<\/strong>:\u00a0 Tuesday, October 28, 2025 (9:00 AM and 1:00 PM)<\/li>\n<\/ul>\n<p><strong>Upcoming Mask Fit Dates (Head Office):<\/strong><\/p>\n<ul>\n<li>Tuesday, October 14, 2025 (11:00 AM, 11:40 AM, 12:20 PM, 1:00 PM)<\/li>\n<\/ul>\n<\/div>\n<p><strong>Appointments must be booked through <a id=\"OWAe02736af-2f95-b590-965f-ded7e24024cd\" class=\"LinkThemeablePresentation LinkPrimaryPresentation LinkPrimaryPresentation--sentimentSelected PrimaryLink HighlightSol HighlightSol--core HighlightSol--buildingBlock OWAAutoLink\" title=\"https:\/\/app--circle-of-care-training-hub-9db41a94.base44.app\/Registration\" href=\"https:\/\/app--circle-of-care-training-hub-9db41a94.base44.app\/Registration\" target=\"_blank\" rel=\"noreferrer noopener\" data-outlook-id=\"ac2330de-7b84-4442-8cf9-0758691b5f01\">Circle of Care Training Hub<\/a> or by <\/strong><strong>calling 905-272-9214 or by texting 647\u2011496\u20115189 with the following details <\/strong>(full name, email address, training location, and preferred session time).<\/p>\n<p style=\"font-weight: 400;\"><strong>Important Reminders:<\/strong><\/p>\n<ul>\n<li>Please arrive 15 minutes before your training session starts.<\/li>\n<li>After booking, speak with your Service Coordinator if you need help rescheduling or have client conflicts. Try to choose a time when you have no client visits.<\/li>\n<li>Your schedule will be marked as unavailable during training. No need to sign in via phone.<\/li>\n<li>You\u2019ll be paid 4 hours for CPR training and 1 hour for mask fit. This will be added to your schedule 1\u20132 weeks after the session and listed as \u2018Miscellaneous\u2019 on your paystub.<\/li>\n<li>All bookings and cancellations must be done through the online portal. You\u2019ll receive confirmation and reminders via email\/text.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Safety Spotlight: Workplace Violence and Harassment[\/heading][image_with_animation image_url=&#8221;10877&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]At Circle of Care, we work hard to <strong>prevent workplace violence and harassment.<\/strong> We want <strong>all employees to feel safe at work<\/strong>. Our Joint Health and Safety Committee (JHSC) reviewed the <strong>level of risk for workplace violence and harassment<\/strong>. They found that the <strong>risk is medium for our community employees<\/strong>. Because of this, we want to <strong>share the <a href=\"https:\/\/drive.google.com\/file\/d\/1dl9EGM9AFvIa8PHnNDM-AIH-AE-lQ8Fl\/view\">survey results<\/a> and our Action Plan <\/strong>with you.<\/p>\n<p><strong>Action Plan:\u00a0<\/strong><\/p>\n<ul>\n<li><strong>Reviewing policies and programs<\/strong> to make it clear that <strong>violence and harassment are not allowed.<\/strong> If you ever feel unsafe, remove yourself and report it to the office.<\/li>\n<li><strong>Updating training<\/strong> with more information on how to respond to clients who act inappropriately.<\/li>\n<li><strong>Continuing annual training and communication<\/strong> on workplace violence and harassment.<\/li>\n<li><strong>Sending reminders to employees to report all incidents.\u00a0<\/strong><\/li>\n<li><strong>Encouraging CSSs to discuss workplace violence and harassment<\/strong> at team meetings.<\/li>\n<li><strong>Reminding clients and caregivers<\/strong> through our newsletter that Circle of Care does not tolerate violence or harassment.<\/li>\n<li><strong>Continue to track and investigate all reports of violence and harassment<\/strong>, including client-to-worker, worker-to-worker, and community violence.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Wellness at Work&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745854656571{background-color: #002d72 !important;}&#8221;][heading]Financial Webinar: Learn How to Save Money and Reach Your Goals[\/heading][image_with_animation image_url=&#8221;11755&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221; img_link=&#8221;https:\/\/drive.google.com\/file\/d\/10MEHgAwYxOyFAl8y8ovm3UG57Xyf_pBw\/view&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div class=\"elementToProof\">\n<p>Do you want to save money but find it hard to stop spending? This webinar will help you <strong>understand your money habits<\/strong>, what makes you spend, and what makes saving hard. You will learn <strong>easy ways to save money<\/strong> and improve your <strong>financial well-being<\/strong>.<\/p>\n<ul>\n<li><strong>Date:<\/strong> Saturday, September 20, 2025 (1:00 PM &#8211; 2:00 PM)<\/li>\n<li><strong>Location:<\/strong> Online<\/li>\n<\/ul>\n<\/div>\n[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Register Here&#8221; url=&#8221;https:\/\/www.eventbrite.ca\/e\/mind-your-money-series-psychology-of-saving-tickets-1574324800859&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Free Support for Health Care Workers[\/heading][image_with_animation image_url=&#8221;11760&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div class=\"elementToProof\">\n<p>Caring for others can be rewarding, but it can also feel stressful. <strong>Frontline Wellness is a free and private online program for healthcare workers in Ontario.<\/strong><\/p>\n<p><strong>With Frontline Wellness, you can:<\/strong><\/p>\n<ul>\n<li>Talk one-on-one with a professional for support, learn coping tips, or get help using this system.<\/li>\n<li>Join group sessions to share, learn skills, and build strength.<\/li>\n<\/ul>\n<p><strong>Questions? Contact:<\/strong><br \/>\n<strong>Email:<\/strong> <a href=\"mailto:frontlinewellness@waypointcentre.ca\">frontlinewellness@waypointcentre.ca<\/a><br \/>\n<strong>Phone:<\/strong> (705) 549-5144 | 1-877-341-4729 (ext:5000)<\/p>\n<p><strong>This is not a crisis service. If you need urgent help, call 911 or Talk Suicide Canada: 1-833-456-4566.<\/strong><\/p>\n<\/div>\n[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Sign Up Here&#8221; url=&#8221;https:\/\/www.waypointcentre.ca\/services\/frontline-wellness&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Save 30% at Sketchers with Perkopolis[\/heading][image_with_animation image_url=&#8221;11377&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You can <strong>save 30% on men\u2019s and women\u2019s shoes from Skechers<\/strong> all year when you use Perkopolis! Use the promo code <b>SKXDPERKOP30<\/b> when shopping online at <a title=\"https:\/\/www.skechers.ca\/\" href=\"https:\/\/www.skechers.ca\/\" target=\"_blank\" rel=\"noopener\" data-outlook-id=\"348c0b25-7204-4033-a1ef-10f91cc660b9\">www.skechers.ca<\/a> or mention the retail code <b>G8S<\/b> in-store.<\/p>\n<p><strong>For more savings, register for Perkopolis below!\u00a0<\/strong>[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Register Here&#8221; url=&#8221;https:\/\/www.perkopolis.com\/commerce\/checkout.ssp?is=login&amp;login=T&amp;fragment=login-register&amp;_ga=2.115626881.665357505.1757351403-1663623409.1753712640&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Choose the Language That Works Best for You in Dayforce[\/heading][image_with_animation image_url=&#8221;11788&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221; img_link=&#8221;https:\/\/drive.google.com\/file\/d\/10MEHgAwYxOyFAl8y8ovm3UG57Xyf_pBw\/view&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<div class=\"elementToProof\">\n<p>We want Dayforce to feel comfortable and easy for everyone to use. <strong>You can now change your language settings to match what you need.<\/strong>\u00a0In addition to English, you can choose from:<\/p>\n<ul>\n<li>French<\/li>\n<li>Filipino<\/li>\n<li>Slovenian<\/li>\n<li>Slovencina<\/li>\n<li>Spanish<\/li>\n<\/ul>\n<p><strong>Steps to update your language preference:<\/strong><\/p>\n<ol>\n<li><strong>Log in<\/strong> to your Dayforce account and go to Profile.<\/li>\n<li>On the <strong>Settings tab<\/strong>, click <strong>Preferences<\/strong>.<\/li>\n<li><strong>Select your preferred language<\/strong> from the Culture\/Language dropdown menu.<\/li>\n<li><strong>Click Save<\/strong>.<\/li>\n<li><strong>Log out and sign back in<\/strong> to see your changes.<\/li>\n<\/ol>\n<p><strong>Please note:<\/strong> You can only make this change on a web browser, like Google, Safari, and Firefox. You cannot make this change in the Dayforce mobile app.<\/p>\n<\/div>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Learn and Reflect: National Day for Truth and Reconciliation[\/heading][image_with_animation image_url=&#8221;11759&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]On <strong>September 30 (National Day for Truth and Reconciliation),<\/strong> we remember Indigenous children who were forced to go to residential and day schools. Many children never came back home, and survivors and their families still live with the pain these schools caused. <strong>This day is also a time for us to learn about this history and work toward respect and healing with First Nations, Inuit, and M\u00e9tis peoples.<\/strong><\/p>\n<p><strong>Reconciliation means:<\/strong><\/p>\n<ul>\n<li>Acknowledging the past.<\/li>\n<li>Respecting Indigenous rights and treaties.<\/li>\n<li>Letting go of negative ideas and stereotypes.<\/li>\n<\/ul>\n<p><strong>To learn more and take action, you can:\u00a0<\/strong><\/p>\n<ul>\n<li>Learn about residential schools and take tours, at the <a href=\"https:\/\/woodlandculturalcentre.ca\/\">Woodland Cultural Centre.<\/a><\/li>\n<li>Visit<a href=\"https:\/\/mohawkvillagepark.com\/\"> Mohawk Village Memorial Park<\/a> to honour children from the Mohawk Institute Indian Residential School.<\/li>\n<li>Use the <a href=\"https:\/\/subjectguides.nscc.ca\/indigenousresources\/\">Indigenous Resource Guide.<\/a><\/li>\n<li>Explore <a href=\"https:\/\/guides.library.utoronto.ca\/2spirit?utm_source=DUA&amp;utm_medium=newsletter&amp;utm_content=orange-shirt-day-2021&amp;utm_campaign=Stay-at-Home-Hub\">Two Spirit and LGBTQIA Indigenous resources<\/a>.<\/li>\n<li>Watch the <a href=\"https:\/\/www.youtube.com\/watch?v=3X4MYbJvLUI\">Awakenings short film<\/a>.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][heading]Take Care of Yourself: 3 Simple Self-Care Tips[\/heading][image_with_animation image_url=&#8221;11751&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221; img_link=&#8221;https:\/\/drive.google.com\/file\/d\/10MEHgAwYxOyFAl8y8ovm3UG57Xyf_pBw\/view&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p data-start=\"128\" data-end=\"202\"><strong>Looking after others starts with looking after yourself.<\/strong> <a href=\"https:\/\/ctrinstitute.com\/blog\/3-self-care-strategies-for-helpers\/\">This article<\/a> gives you 3 simple self-care ideas you can use in your daily life.<\/p>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Community Corner&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745857081851{background-color: #002d72 !important;}&#8221;][heading]Welcome to Circle of Care[\/heading][image_with_animation image_url=&#8221;9148&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]We are pleased to welcome the new following PSWs to Circle of Care:<\/p>\n<ul>\n<li>Gelareh Daneshmand<\/li>\n<li>Kiana John<\/li>\n<li>Navkiran Kataria<\/li>\n<li>Gita Gautam<\/li>\n<li>Maria Adelfa Baldovino<\/li>\n<li>Jeanny Remocal<\/li>\n<li>Irish Mae Mercado<\/li>\n<li>Kauthara Nakirijja<\/li>\n<li>Bushira Fuseini<\/li>\n<li>Mariam Mustapha<\/li>\n<li>Joan Kose<\/li>\n<li>Ritu Magar<\/li>\n<li>Jenie Dupo<\/li>\n<li>Keilah Cheruto<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #333399;\"><strong>Has someone gone above and beyond at work? Give them a High Five!<\/strong><\/span><\/h3>\n<p><span style=\"color: #333399;\">The High Five program lets you publicly recognize staff members for their outstanding work. High Fives will be posted in your weekly Inside the Circle newsletter.<\/span><\/p>\n<p><span style=\"color: #333399;\">To give a high five, just click on the button below or use the link in the rotating banner on the Portal home page.<\/span><\/p>\n<p><em>Please note: We do not accept anonymous submissions for this program. High Fives must be submitted by an individual person, whether they are a staff member or member of the community.<\/em>[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4>High Five for PSW Oluchukwu Aloekwe<\/h4>\n<p>Oluchukwu is amazing. They do such an excellent job, and I\u2019m so grateful for the care they provide. <em>&#8211; Client&#8217;s son<\/em><\/p>\n<h4>High Five for PSW Precelyne Mariyappan<\/h4>\n<p>Precelyne is wonderful \u2014 not only is she great at her job, but she\u2019s also such a lovely person to be around. <em>&#8211; Client<\/em><\/p>\n<h4>High Five for PSW Canvis Phillips<\/h4>\n<p>Canvis is a great worker. I always feel well cared for, and I\u2019m very pleased with the support she gives me.<em> &#8211; Client<\/em><\/p>\n<h4>High Five for PSW Arlene Veras<\/h4>\n<p>From the very first visit, Arlene was fantastic. She made me feel comfortable right away and did such a great job.\u00a0<em>&#8211; Client<\/em><\/p>\n<h4>High Five for PSW Manika Manika<\/h4>\n<p>I really like Manika. She does a wonderful job and even speaks Italian with me, which makes me feel so comfortable and at home. She always goes above and beyond with her care. <em>&#8211; Client<\/em><\/p>\n<h4>High Five for PSW Irene Gitau<\/h4>\n<p>Irene provides such a high level of service. I truly appreciate all the effort and care she puts in.<em> &#8211; Client<\/em><\/p>\n<h4>High Five for PSW Marie Fernandez<\/h4>\n<p>Marie is terrific \u2014 she always makes my day better with her kindness and care. <em>&#8211; Client<\/em><\/p>\n<h4>High Five for PSW Jocelyn Gener<\/h4>\n<p>Jocelyn does such a great job. I really admire her strong work ethic and how dedicated she is to helping me. <em>&#8211; Client<\/em><\/p>\n<h4>High Five for PSW Hisgrace Soblessed<\/h4>\n<p>I\u2019m very happy with Hisgrace. The service I receive is excellent, and I feel very well looked after. <em>&#8211; Client<\/em><\/p>\n<h4>High Five for PSW Denise Samuel<\/h4>\n<p>I couldn\u2019t be happier with Denise\u2019s care. She is so patient and understanding, and I feel truly grateful to have her in my life. <em>&#8211; Client<\/em>[\/vc_column_text][nectar_btn size=&#8221;jumbo&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Submit a High Five&#8221; url=&#8221;https:\/\/circleofcare.formstack.com\/forms\/highfive&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][vc_custom_heading text=&#8221;Ask Us Anything&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745856590477{background-color: #002d72 !important;}&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h4 style=\"font-weight: 400;\"><strong>Are we supposed to do whatever clients ask us to do or follow the care plan? Some clients ask to do things that are not in the care plan and if I do those first, then the things that are written in the care plan I don&#8217;t get to finish because of the waste of time that I spent doing other things.<\/strong><\/h4>\n<p style=\"font-weight: 400;\">It is your duty to be following the care plan which was designed for the client by your Supervisor (CSS) or Case Manager (CM). <u>It is your responsibility to connect with your CSS to inform them of clients who often ask you to perform tasks that are not in the client\u2019s care plan<\/u>. The client\u2019s Supervisor or Case Manager will then follow up with client to discuss and adjust care plan and\/or remind the client\/family of the limitations of the PSW role as needed.<\/p>\n<p style=\"font-weight: 400;\">If your client is giving instructions on how to assist them while there is no care plan available, you can perform tasks that are safe and within your PSW scope of practice. Be sure to explain to your client that you can assist based on their request until your Supervisor has had a chance to discuss and develop a care plan with the client.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>The Call Centre staff shouldn&#8217;t act like they are entitled. We just want an override or for them to log out of the visit, but they\u2019ll ask us a bunch of questions. It sounds like they don&#8217;t want to be bothered at all to help us.\u00a0<\/strong><\/h4>\n<p style=\"font-weight: 400;\">We apologize for your experience; Circle of Care strives to ensure polite and respectful communication across all departments. As a first point-of-contact agent, the call centre representatives are required to information gather and conduct preliminary questions to ensure proper procedure resolution is completed, reported, and\/or escalated on your behalf. If you have concerns or feedback with the quality of your call centre call experience, we encourage you to notify the Operations Supervisor, Alicia Cimini ext. 155.<\/p>\n<h4 style=\"font-weight: 400;\"><strong>Some clients give gifts or something in appreciation of our hard work and we are not allowed to accept it. Why can&#8217;t Circle of Care give us gifts or anything instead so PSWs won&#8217;t be tempted to accept what clients offer?<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Thank you for your question.\u00a0 We deeply appreciate the hard work and dedication that PSWs put into caring for our clients.\u00a0 The reason we have a policy against accepting gifts from clients is to protect both you and the client &#8211; it helps maintain professional boundaries and prevents any perception of favouritism, pressure or obligation, especially in vulnerable situations.<\/p>\n<p style=\"font-weight: 400;\">That said, you are absolutely right that appreciation matters.\u00a0 While we may not be able to allow client gifts, we do have an employee awards and recognition program to show appreciation to our employees &#8211; whether through our High Five Program, Champions of Care Awards, Spotlight Awards, Milestone Awards, or appreciation events.\u00a0 Please check out our <a href=\"https:\/\/psw.circleofcare.com\/index.php\/employee-recognition\/?highlight=recognition\">awards and recognition page<\/a> for more information.<\/p>\n<p style=\"font-weight: 400;\">We are always actively exploring ways to recognize and thank our staff.\u00a0 If you or colleagues have suggestions on what kind of recognition would feel meaningful, we&#8217;re open to hearing them.\u00a0 Please send your suggestions to <u><a href=\"mailto:HRDept@circleofcare.com\" data-outlook-id=\"49b65c8a-804d-42cd-a760-833e65661f8e\">HRDept@circleofcare.com<\/a><\/u> or share them via our <a href=\"https:\/\/circleofcare.formstack.com\/forms\/whatsonyourmind\">Suggestion Box.<\/a><u><\/u><\/p>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #000080;\"><strong>Have a question? Submit your questions or feedback anonymously below!<\/strong><\/span><\/h3>\n<p><span style=\"color: #000080;\"><strong>Please note that it may take us longer to provide some answers. If your question hasn\u2019t been answered yet, we will get back to you as soon as we can.<\/strong><\/span><\/p>\n<p><script src=\"https:\/\/circleofcare.formstack.com\/forms\/js.php\/psw_homemaker_ask_us_anything\" type=\"text\/javascript\"><\/script><noscript><a href=\"https:\/\/circleofcare.formstack.com\/forms\/psw_homemaker_ask_us_anything\" title=\"Online Form\">Online Form &#8211; PSW-Homemaker Ask Us Anything<\/a><\/noscript><\/p>\n<div style=\"text-align: right; font-size: x-small;\"><a title=\"Powered by Formstack\" href=\"http:\/\/www.formstack.com?utm_source=jsembed&amp;utm_medium=product&amp;utm_campaign=product+branding&amp;fa=h,4611739\">Powered by Formstack<\/a><\/div>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;In Case You Missed It&#8230;&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1745856597004{background-color: #002d72 !important;}&#8221;][divider line_type=&#8221;No Line&#8221;][recent_posts style=&#8221;minimal&#8221; columns=&#8221;1&#8243; category=&#8221;accreditation-digest,champions-of-care,events,inside-the-circle,learning,memos,news&#8221; order=&#8221;DESC&#8221; orderby=&#8221;date&#8221; posts_per_page=&#8221;4&#8243;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>Read our Inside the Circle newsletter for the latest news and information from Circle of Care.<\/p>\n","protected":false},"author":23,"featured_media":4639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":{"0":"post-11734","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-inside-the-circle"},"_links":{"self":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/11734","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/comments?post=11734"}],"version-history":[{"count":74,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/11734\/revisions"}],"predecessor-version":[{"id":12028,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/11734\/revisions\/12028"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/media\/4639"}],"wp:attachment":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/media?parent=11734"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/categories?post=11734"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/tags?post=11734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}