{"id":8646,"date":"2024-04-08T18:52:07","date_gmt":"2024-04-08T18:52:07","guid":{"rendered":"https:\/\/psw.circleofcare.com\/?p=8646"},"modified":"2024-04-08T18:52:07","modified_gmt":"2024-04-08T18:52:07","slug":"inside-the-circle-april-9-2024","status":"publish","type":"post","link":"https:\/\/psw.circleofcare.com\/index.php\/2024\/04\/08\/inside-the-circle-april-9-2024\/","title":{"rendered":"Inside the Circle &#8211; April 9, 2024"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; advanced_gradient_angle=&#8221;0&#8243; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;5px&#8221; column_border_color=&#8221;#fcaf17&#8243; column_border_style=&#8221;solid&#8221; gradient_type=&#8221;default&#8221;][vc_column_text]<strong><span style=\"color: #000080;\">Highlights from this Week<\/span><\/strong><\/p>\n<ul>\n<li><strong>How to Handle Difficult Clients<\/strong><\/li>\n<li><strong>Working with Clients with Alzheimer\u2019s and Dementia<\/strong><\/li>\n<li><strong>Hydration Challenge Winner (PSW)<\/strong><\/li>\n<li><strong>Upcoming Mask Fit and CPR Sessions <\/strong><\/li>\n<li><strong>Pay what you can for Psychotherapy Services at TICP <\/strong><\/li>\n<li><strong>Understanding and Using \u2018I Language\u2019<\/strong><\/li>\n<li><strong>We want your Feedback! Wellness at Work Survey<\/strong><\/li>\n<li><strong>Understanding Financial Wellness<\/strong><\/li>\n<li><strong>Elder Abuse Training Survey <\/strong><\/li>\n<li><strong>Beyond Silence<\/strong><\/li>\n<li><strong>Ask Us Anything<\/strong><\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]How to Handle Difficult Clients[\/heading][image_with_animation image_url=&#8221;7072&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]Has you ever had a client use racial slurs, sexualized comments, aggressive or violent behaviour, or other problematic language?<\/p>\n<p><strong>We\u2019ve added new content to the Portal on working with difficult clients.<\/strong> You can view the content here: <a href=\"https:\/\/psw.circleofcare.com\/index.php\/psw-scripts\/#aggressivebehaviours\">https:\/\/psw.circleofcare.com\/index.php\/psw-scripts\/#aggressivebehaviours<\/a><\/p>\n<p>Here are some examples of words to say to diffuse these situations. Try them out, it may help.<\/p>\n<ul>\n<li>\u201cI am here to help you, but I will not accept being spoken to\/treated that way because of my race\/ethnicity\/religion\/etc.\u201d<\/li>\n<li>\u201cI know you want to get the best care possible and I want to provide you with that care. In order for that to happen, you need to treat me with respect.\u201d<\/li>\n<\/ul>\n<p><strong>Always remember to report any event in which inappropriate comments are made.<\/strong> Please call Circle of Care to report to a Service Coordinator or CSS and get any support required from your Supervisor with the client.<\/p>\n<p><strong>Remember:<\/strong> You have the right to refuse work in the case of any violent or aggressive discriminating behaviours that causes you psychological injury impairing your ability to provide service to the client. (For example, the client forces you to remove your religious symbol item or apparel to enter their home. This must be reported to our HR\/Health &amp; Safety representative.)[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Working with Clients with Alzheimer\u2019s and Dementia[\/heading][vc_column_text]We have also added updated content to the Portal on working with clients with responsive behaviours. Click to read more: <a href=\"https:\/\/psw.circleofcare.com\/index.php\/working-with-clients\/alzheimers-dementias-care\/\">https:\/\/psw.circleofcare.com\/index.php\/working-with-clients\/alzheimers-dementias-care\/<\/a>[\/vc_column_text][vc_raw_html]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[\/vc_raw_html][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Hydration Challenge Winner (PSW)[\/heading][image_with_animation image_url=&#8221;8501&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]We\u2019re excited to announce the winner of our Hydration Challenge! But first, a big thank you to everyone who participated. Your enthusiasm and commitment to staying hydrated have made this challenge a resounding success.<\/p>\n<p>Big congratulations to <strong>Wanli (Shirley) Xie<\/strong> &#8211; Your commitment to staying hydrated has paid off, and we\u2019re delighted to award you <strong>2500 Applause points<\/strong>. Expect these points to be added to your account next week.<\/p>\n<p>Let\u2019s all continue to embrace the healthy habits we\u2019ve developed and stay hydrated.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Upcoming Mask Fit and CPR Sessions[\/heading][image_with_animation image_url=&#8221;8211&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]Circle of Care requires that all PSWs and Homemakers be certified with valid and current CPR training, and that employees be properly fitted for N95 masks.<\/p>\n<p><strong>Upcoming sessions for both CPR and mask fit are available:<\/strong><\/p>\n<ul>\n<li><strong>May 14 CPR &#8211; Scarborough<\/strong><\/li>\n<li><strong>May 7 Mask Fit \u2013 Main Office<\/strong><\/li>\n<li><strong>June 12 CPR &#8211; North York<\/strong><\/li>\n<\/ul>\n<p>Appointments must be booked through our vendor, First Aid Care, and can be booked online here: <a href=\"https:\/\/firstaidcare.ca\/circleofcare-firstaidcare-ca\/\">https:\/\/firstaidcare.ca\/circleofcare-firstaidcare-ca\/<\/a> or by calling 905-272-9214.<\/p>\n<p>Important reminders \u2013 please read:<\/p>\n<ul>\n<li>Please arrive at the training session 15 minutes before the class begins.<\/li>\n<li>After you have booked your appointment, please speak to your Service Coordinator if you need any scheduling arrangements and have clients that you will need to be booked off from to attend the CPR and\/or mask fit training. Please try to book a date\/time where you do not have client visits scheduled.<\/li>\n<li>Your schedule will be blocked as \u2018unavailable\u2019 for you to attend the session. You do not need to use your phone to sign into the training.<\/li>\n<li>You will be paid a total of 4 hours for the training (CPR) and 1 hour for mask fit \u2013 this will be added to your schedule 1-2 weeks after the session has been completed and you will receive payment. The code will appear on your paystub as \u2018Miscellaneous\u2019<\/li>\n<li>All bookings\/cancellations must be managed through the online portal. You will receive a confirmation email\/text notification and will also receive a session reminder.<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Pay what you can for Psychotherapy Services at TICP[\/heading][image_with_animation image_url=&#8221;7184&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]The Toronto Institute for Contemporary Psychoanalysis (TICP) is launching a &#8216;Pay what you can program&#8217; for in-person psychotherapy sessions with their Student Therapists. The clinic is located at 427 Vaughan Road (North of St. Clair) and the clinic is looking to provide more affordable Mental Health services to employees working in health care. Through this program, TICP is looking to offer weekly, in-person sessions and is recommending prospective clients pay between <strong>$5-$25 per session<\/strong> &#8211; but prospective clients are welcome to pay what they can.<\/p>\n<p>For more information and to access the referral form, please click the button below.[\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;More Information&#8221; url=&#8221;https:\/\/ticpclinic.ca\/for-patients\/&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Understanding and Using \u2018I Language\u2019[\/heading][vc_column_text]Have you ever found yourself in a situation where you&#8217;ve wanted to express your feelings but struggled to find the right words? Or perhaps you&#8217;ve been on the receiving end of criticism that left you feeling defensive or misunderstood. This is where &#8216;I language&#8217; comes in. In this video, you&#8217;ll explore the basics of &#8216;I language,&#8217; including what it is, how to use it effectively, and some helpful tips for incorporating it into your interactions.[\/vc_column_text][vc_raw_html]JTNDaWZyYW1lJTIwd2lkdGglM0QlMjI1NjAlMjIlMjBoZWlnaHQlM0QlMjIzMTUlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGM2picUJKRmxLRlElM0ZzaSUzRDRVZFBqc2NoV241Z0U2N1UlMjIlMjB0aXRsZSUzRCUyMllvdVR1YmUlMjB2aWRlbyUyMHBsYXllciUyMiUyMGZyYW1lYm9yZGVyJTNEJTIyMCUyMiUyMGFsbG93JTNEJTIyYWNjZWxlcm9tZXRlciUzQiUyMGF1dG9wbGF5JTNCJTIwY2xpcGJvYXJkLXdyaXRlJTNCJTIwZW5jcnlwdGVkLW1lZGlhJTNCJTIwZ3lyb3Njb3BlJTNCJTIwcGljdHVyZS1pbi1waWN0dXJlJTNCJTIwd2ViLXNoYXJlJTIyJTIwcmVmZXJyZXJwb2xpY3klM0QlMjJzdHJpY3Qtb3JpZ2luLXdoZW4tY3Jvc3Mtb3JpZ2luJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNFJTNDJTJGaWZyYW1lJTNF[\/vc_raw_html][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]We want your Feedback! Wellness at Work Survey[\/heading][image_with_animation image_url=&#8221;8633&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]Circle of Care is committed to supporting the health, safety and well-being of our employees. We want to achieve a Healthy Workplace where our employees feel valued, engaged in their work and can thrive in their role. A key component of this is seeking employee feedback and input on Healthy Lifestyles, Mental Health &amp; Workplace Culture and our Organizational Supports.<\/p>\n<p>Please take a few minutes to complete this survey by May 3. All responses are anonymous. We will be reviewing and integrating your feedback into our Wellness at Work Strategy and Action Plan for 2024-2025.[\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Complete the Survey&#8221; url=&#8221;https:\/\/www.surveymonkey.com\/r\/CofC2024Wellness%22 %5Ct %22_blank&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Understanding Financial Wellness[\/heading][image_with_animation image_url=&#8221;8655&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]Financial wellness means more than just having money; it&#8217;s about using your money smartly to reach your goals and stick to your values.[\/vc_column_text][vc_column_text]\n<h4>Financial Consumer Agency of Canada: Tools and Resources<\/h4>\n<p>The Financial Consumer Agency of Canada (FCAC) provides tools to enhance your financial literacy and wellness. Explore resources such as mortgage calculators, budget planners, and financial goal calculators on their site: <a href=\"https:\/\/www.canada.ca\/en\/financial-consumer-agency.html%22%20%5Ct%20%22_blank\">Financial Consumer Agency of Canada &#8211; Canada.ca<\/a><\/p>\n<h4><strong>Clever Girl Finance: Empowering Women in Personal Finance<\/strong><\/h4>\n<p>Clever Girl Finance is a personal finance platform designed by Bola Sokunbi. It offers resources, tools, free online courses, and a supportive community to help women improve their money mindset, budget, save, invest, pay off debt, and grow their income. Visit <a href=\"https:\/\/www.clevergirlfinance.com\/\">Clever Girl Finance | Personal Finance Platform For Women<\/a> to learn how you can transform your financial future.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Elder Abuse Training Survey[\/heading][image_with_animation image_url=&#8221;5316&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]We want to hear from you! Please complete the following survey once you are done attending the Elder Abuse training sessions.[\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Complete the Survey&#8221; url=&#8221;https:\/\/www.surveymonkey.com\/r\/ZWQ87ZJ&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]Beyond Silence[\/heading][image_with_animation image_url=&#8221;7559&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;Fade In&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text]Beyond Silence is a free and confidential mental health support program for you. Through the app, you can access resources to support your mental well-being, and you are able to speak with a trained Peer Support Provider. You can access the app on your Circle of Care work phone, or on your personal device.<\/p>\n<p><strong>ACCESS CODE:<\/strong> CCYP527J8<\/p>\n<p>We ask that if you have just started using the Beyond Silence app, that you fill out the following form:<br \/>\n<strong>Baseline:<\/strong> <a href=\"https:\/\/canchild.mcmaster.ca\/surveys\/?s=9XKXWR4KLF44FACE\">https:\/\/canchild.mcmaster.ca\/surveys\/?s=9XKXWR4KLF44FACE<\/a><\/p>\n<p>If you\u2019ve been using the app for a while, please fill out the follow-up form:<br \/>\n<strong>Follow-Up:<\/strong> <a href=\"https:\/\/canchild.mcmaster.ca\/surveys\/?s=DDW89H4A9RA47PKH\">https:\/\/canchild.mcmaster.ca\/surveys\/?s=DDW89H4A9RA47PKH<\/a>[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_spacing=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Ask Us Anything&#8230;&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1712602308044{background-color: #002d72 !important;}&#8221;][vc_column_text]We invite you to submit your questions or feedback below. Please note that it may take us longer to provide some answers, so if you\u2019ve asked a question that hasn\u2019t been answered yet, we will get back to you in the coming weeks.<\/p>\n<p><script src=\"https:\/\/circleofcare.formstack.com\/forms\/js.php\/psw_homemaker_ask_us_anything\" type=\"text\/javascript\"><\/script><noscript><a href=\"https:\/\/circleofcare.formstack.com\/forms\/psw_homemaker_ask_us_anything\" title=\"Online Form\">Online Form &#8211; PSW-Homemaker Ask Us Anything<\/a><\/noscript><\/p>\n<div style=\"text-align: right; font-size: x-small;\"><a title=\"Powered by Formstack\" href=\"http:\/\/www.formstack.com?utm_source=jsembed&amp;utm_medium=product&amp;utm_campaign=product+branding&amp;fa=h,4611739\">Powered by Formstack<\/a><\/div>\n[\/vc_column_text][vc_column_text]<strong>Why have my biweekly payments decreased by $100?<\/strong><\/p>\n<p>Thank you for your question. Because each individual tax situation is different, it is very hard to pinpoint the reason for this. We would ask that you contact Payroll directly with your name and a particular pay date, so they can go back and check to see the reason(s) for the decrease. You can contact Payroll by email at payroll@circleofcare.com, or by calling Joan Gordon (ext. 479), Harpreet Kaur (ext. 241) or Shelina Gulamani (ext. 454).<\/p>\n<p>&nbsp;<\/p>\n<p><strong>I can&#8217;t go through my Dayforce learning.<\/strong><\/p>\n<p>We\u2019re sorry to hear you\u2019re having challenges with Dayforce. Please contact Support to have them help you connect to Dayforce. You can learn how to do this by visiting https:\/\/psw.circleofcare.com\/index.php\/psw-phone-and-app\/psw-cell-phone\/ and going to the Troubleshooting Your Phone section.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Does Circle of Care provide a yearly uniform, and if so how can we request the uniform?<\/strong><\/p>\n<p>Our employees are able to order Circle of Care branded scrub tops \u2013 if you would like to request another uniform top, please speak to our Reception\/Administrative team.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Why don&#8217;t we have our bonus anymore? I remember that if you\u2019re full time you get $250 and if you\u2019re part-time you get $150 every April.<\/strong><\/p>\n<p>This one-time bonus was part of our previous Collective Agreement. However, for our current Collective Agreement which is in place for 2021-2024, this is not a benefit that was negotiated into the current Agreement.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Why do we need to stay with Global Benefits? I\u2019ve heard a lot of complaints, even myself &#8211; I appear single, but I\u2019m married and have a kid. I tried to contact them, but no answer and no response. Why don\u2019t we change to another provider like Sunlife or Manulife?<\/strong><\/p>\n<p>Thank you for your feedback and we are sorry you are frustrated with Global Benefits. Our HR team has been working to escalate this feedback and your concerns to our corporate contacts at Global Benefit to request improvements in service going forward. We will also be reviewing our benefit partnerships at the upcoming Collective Bargaining for the new Collective Agreement and will ensure this feedback is brought forward.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>I received my Global Benefits card this year. In February I went to the dentist and there was no money &#8211; I call the office HR and the lady told me on her side my card is ok and that funds been send to the company. Now when I call GB they told me my card is terminated and I should call my union. I did but I get nowhere.<\/strong><\/p>\n<p>We are sorry for your frustration with this matter. If you reach out to HRDept@circleofcare.com and send us an email, we can escalate this matter to our corporate contact at Global Benefits to look into this matter for you and get this resolved.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; 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