{"id":9896,"date":"2024-12-04T16:07:12","date_gmt":"2024-12-04T16:07:12","guid":{"rendered":"https:\/\/psw.circleofcare.com\/?p=9896"},"modified":"2024-12-04T16:07:12","modified_gmt":"2024-12-04T16:07:12","slug":"important-update-new-call-centre-menu-effective-december-9th","status":"publish","type":"post","link":"https:\/\/psw.circleofcare.com\/index.php\/2024\/12\/04\/important-update-new-call-centre-menu-effective-december-9th\/","title":{"rendered":"Important Update: New Call Centre Menu Effective December 9th"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”” text_direction=”default”]\n

New Call Centre Menu<\/h2>\n

Starting Monday, December 9th<\/b>, we are making changes to the call center menu to streamline the experience for everyone. Here\u2019s what you need to know:[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1733328112881{padding-top: 5px !important;padding-right: 15px !important;padding-bottom: 10px !important;padding-left: 15px !important;background-color: #00aeef !important;}” text_direction=”default”]\n

New Call Centre Menu<\/strong><\/h4>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n
    \n
  1. \n
    When you call in<\/b>, the menu will now have two initial options:<\/div>\n
      \n
    • \n
      Option 1:<\/b>\u00a0Dial the extension of the person you need to get in touch with. You can also search for them by their name.<\/div>\n<\/li>\n
    • \n
      Option 2:<\/b>\u00a0If you don’t know the extension or the specific name of the party you are trying to reach, you can access the general menu for further options by pressing 2.<\/div>\n<\/li>\n<\/ul>\n<\/li>\n
    • \n
      If you choose the general menu<\/b>, you will hear five options<\/b>.<\/div>\n
        \n
      • \n
        Press 3<\/b>\u00a0to reach Customer Service for Field Staff.<\/div>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1733328134210{padding-top: 5px !important;padding-right: 15px !important;padding-bottom: 10px !important;padding-left: 15px !important;background-color: #00aeef !important;}” text_direction=”default”]\n

        Why is this changing?<\/b><\/h4>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]These updates are being made to improve efficiency and help you get the assistance you need faster.[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text css=”.vc_custom_1733328177795{padding-top: 5px !important;padding-right: 15px !important;padding-bottom: 10px !important;padding-left: 15px !important;background-color: #00aeef !important;}” text_direction=”default”]\n

        What do you need to do?<\/b><\/h4>\n[\/vc_column_text][vc_column_text css=”” text_direction=”default”]\n
          \n
        • Familiarize yourself with the new menu options so you can navigate quickly.<\/li>\n<\/ul>\n
          If you have any questions or concerns about this change, please reach out to your CSS.<\/div>\n
          <\/div>\n
          Thank you for your cooperation and understanding as we work to improve our services.<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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