{"id":9958,"date":"2025-01-04T21:29:04","date_gmt":"2025-01-04T21:29:04","guid":{"rendered":"https:\/\/psw.circleofcare.com\/?p=9958"},"modified":"2026-01-12T14:16:57","modified_gmt":"2026-01-12T14:16:57","slug":"inside-the-circle-january-7-2025","status":"publish","type":"post","link":"https:\/\/psw.circleofcare.com\/index.php\/2025\/01\/04\/inside-the-circle-january-7-2025\/","title":{"rendered":"Inside the Circle &#8211; January 7, 2025"},"content":{"rendered":"[vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;padding-1-percent&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;5px&#8221; column_border_color=&#8221;#fcaf17&#8243; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h2><span style=\"color: #000080;\">Highlights from this week<\/span><\/h2>\n<ul>\n<li>Happy New Year!<\/li>\n<li>Policy Updates &#8211; Therapeutic relationships<\/li>\n<li>Understanding Responsive Behaviours<\/li>\n<li>Preventing Slips, Trips, and Falls<\/li>\n<li>Types of Workplace Violence<\/li>\n<li>Winter Tips for Newcomers<\/li>\n<li>Webinar: Investing for 2025<\/li>\n<li>Discount Home and Auto Insurance<\/li>\n<li>Workplace Violence and Harassment Training<\/li>\n<li>E-learning: Prevent Slips, Trips, and Falls<\/li>\n<li>Mask Fit and CPR Sessions<\/li>\n<li>Welcome New Staff<\/li>\n<li>High Fives<\/li>\n<li>Ask Us Anything<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Happy New Year!<\/h2>\n[\/heading][image_with_animation image_url=&#8221;9975&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;.vc_custom_1736025366252{border-color: #ededc7 !important;}&#8221; text_direction=&#8221;default&#8221;]\n<h3 style=\"text-align: center;\">Wishing everyone a joyful 2025!<\/h3>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h1>Reminders and Announcements<\/h1>\n[\/heading][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;4&#8243; divider_color=&#8221;accent-color&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Policy Updates<\/h2>\n[\/heading][image_with_animation image_url=&#8221;5118&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Therapeutic Relationships<\/strong><\/p>\n<p>The policy on therapeutic relationships has been updated with the following content:<\/p>\n<ul>\n<li>Addition of Roles and Responsibilities for employees<\/li>\n<li>Disciplinary Actions<\/li>\n<li>Steps for the Reporting Procedure<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>\u00a0Understanding Responsive Behaviours<\/h2>\n[\/heading][image_with_animation image_url=&#8221;9967&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><strong>What is Responsive Behaviour?<\/strong><\/h3>\n<p>Agitation or aggression can be common in individuals living with <strong>dementia, mental health conditions, substance use challenges, or other neurological disorders.<\/strong> The term &#8220;responsive behaviours&#8221; is often used to remind us that these actions, words, and gestures are <em>responses<\/em> to something happening in their personal, social, or physical environment.<\/p>\n<p>In community settings, one of the most\u00a0<strong>common triggers<\/strong>\u00a0for responsive behaviour is\u00a0<strong>dementia.<\/strong>\u00a0By understanding and addressing the root causes, we can foster\u00a0<strong>safer and more supportive environments<\/strong>\u00a0for everyone involved.<\/p>\n<h3><strong>Responsive Behaviours and Dementia<\/strong><\/h3>\n<p>The brain is one of the most <strong>complex and vital organs<\/strong>\u00a0in the body. It shapes how we experience the world, process information, and interact with others.<\/p>\n<p>The brain:<\/p>\n<ul>\n<li>Helps us\u00a0<strong>understand our surroundings<\/strong><\/li>\n<li>Guides our\u00a0<strong>language and communication<\/strong><\/li>\n<li>Influences how we\u00a0<strong>respond to different situations<\/strong><\/li>\n<\/ul>\n<p>When the brain is affected by conditions like dementia, these abilities can change.\u00a0<strong>Behavioural changes<\/strong>\u00a0are often a sign of underlying damage or disruption in brain function.<\/p>\n<h3><strong>What Does This Mean for Caregiving?<\/strong><\/h3>\n<p>Responsive behaviours like agitation or aggression are not random \u2013 they are <strong>ways of expressing discomfort, confusion, or frustration.<\/strong><\/p>\n<p>It is important to keep in mind that these behaviours could be responses to:<\/p>\n<ul>\n<li>A noisy or unfamiliar environment<\/li>\n<li>Physical discomfort (like pain or hunger)<\/li>\n<li>Emotional distress or unmet needs<\/li>\n<\/ul>\n<h3><strong>Why It Matters<\/strong><\/h3>\n<p>Behavioural changes can feel <strong>overwhelming and upsetting<\/strong>\u2013 not only for caregivers and loved ones but also for the person experiencing them. Recognizing these behaviours as <strong>forms of communication<\/strong>\u00a0is crucial in providing compassionate and effective care.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221; gradient_type=&#8221;default&#8221; shape_type=&#8221;&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h1>Health and Safety<\/h1>\n[\/heading][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;4&#8243; divider_color=&#8221;accent-color&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2><strong>Preventing Slips, Trips, and Falls <\/strong><\/h2>\n[\/heading][image_with_animation image_url=&#8221;9964&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Slips, trips, and falls are common but preventable accidents that can cause serious injuries. Here&#8217;s a quick guide to help you stay safe while working in clients&#8217; homes and in the community.<\/p>\n<h3><strong>What Causes Slips, Trips, and Falls?<\/strong><\/h3>\n<p><strong>Slips<\/strong> happen when there\u2019s not enough grip between your shoes and the ground.<\/p>\n<p><em>Common causes of slips include<\/em>:<\/p>\n<ul>\n<li>Spills or wet floors<\/li>\n<li>Ice or snow on sidewalks<\/li>\n<li>Loose rugs or mats<\/li>\n<\/ul>\n<p><strong>Trips<\/strong> happen when your foot hits something and you lose balance.<\/p>\n<p><em>Common causes of trips include<\/em>:<\/p>\n<ul>\n<li>Clutter in hallways<\/li>\n<li>Cords and wires across the floor<\/li>\n<li>Uneven steps or floors<\/li>\n<\/ul>\n<p><strong>Falls<\/strong> can happen after a slip or trip, often when your balance shifts.<\/p>\n<p><em>Common causes of falls include<\/em>:<\/p>\n<ul>\n<li>Carrying items that block your view<\/li>\n<li>Rushing or not paying attention to surroundings<\/li>\n<li>Using unsafe equipment (like standing on chairs)<\/li>\n<\/ul>\n<h3><strong>How to Prevent STF Accidents:<\/strong><\/h3>\n<p>Here are some simple tips to help you stay steady and avoid injuries:<\/p>\n<ul>\n<li><strong>Clean spills right away<\/strong> \u2013 even small amounts of water can lead to slips.<\/li>\n<li><strong>Use non-slip mats<\/strong> in areas that may get wet.<\/li>\n<li><strong>Wear sturdy, slip-resistant shoes<\/strong> \u2013 especially in winter or wet weather.<\/li>\n<li><strong>Clear pathways<\/strong> \u2013 remove cords, boxes, or anything that might get in the way.<\/li>\n<li><strong>Use handrails<\/strong> on stairs whenever available.<\/li>\n<li><strong>Light up work areas<\/strong> \u2013 ensure proper lighting to see obstacles clearly.<\/li>\n<li><strong>Take your time<\/strong> \u2013 walk carefully, especially around corners or on uneven surfaces.<\/li>\n<li><strong>Use step stools<\/strong> \u2013 don&#8217;t climb on furniture to reach high items.<\/li>\n<li><strong>Report hazards<\/strong> \u2013 if you spot something unsafe, speak up to prevent accidents.<\/li>\n<\/ul>\n<h3><strong>Tips for Walking on Icy or Slippery Surfaces:<\/strong><\/h3>\n<ul>\n<li><strong>Walk like a penguin!<\/strong> \u2013 Spread your feet slightly, point your toes outward, and take small steps.<\/li>\n<li><strong>Use your arms for balance<\/strong> \u2013 keep them free, and avoid carrying heavy loads in one hand.<\/li>\n<li><strong>Step carefully<\/strong> \u2013 especially when getting in and out of vehicles or entering homes.<\/li>\n<\/ul>\n<p><strong>Your safety is important! <\/strong>Take a few extra moments to check your surroundings can prevent injury, pain, and visit to the hospital. Staying aware helps ensure your own safety and that of your clients.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h1>Wellness at Work<\/h1>\n[\/heading][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;4&#8243; divider_color=&#8221;accent-color&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2><strong>Types of Workplace Violence<\/strong><\/h2>\n[\/heading][image_with_animation image_url=&#8221;4865&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You deserve a workplace free from violence, whether it involves a client, a coworker, a personal relationship, or a perpetrator with no direct relationship to you or your work. <strong>If it&#8217;s happening at work, it is a workplace violence issue!<\/strong><\/p>\n<p><strong> 4 types of Workplace Violence:<\/strong><\/p>\n<ul>\n<li><strong>Client<\/strong>: the perpetrator is a \u00a0client, visitor, or family member of a client, for example, if the client becomes violent towards you.<\/li>\n<li><strong>Worker to worker<\/strong>: the perpetrator is an employee, volunteer, or previous employee of the organization, for example, if a colleague or supervisor is bullying or harassing you.<\/li>\n<li><strong>Personal relationship<\/strong>: the perpetrator has a personal relationship with you, for example, if an abusive spouse harasses you with phone calls while you are working or follows you to your workplace.<\/li>\n<li><strong>Criminal<\/strong>: the perpetrator has no relationship to you, for example, if your wallet is stolen by a thief while travelling to work.<\/li>\n<\/ul>\n<p>If you experience any of these types of Workplace Violence, please report the incident to your Supervisor or Human Resources. Depending on the severity and situation, you may also need to alert local authorities such as the police.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Winter Tips for Newcomers<\/h2>\n[\/heading][image_with_animation image_url=&#8221;8209&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]In the Greater Toronto Area, winter season usually lasts from <strong>December to February<\/strong>, with variations in weather conditions each year. Snow, ice, and cold can begin as early as October and last as late as April or even early May.<\/p>\n<p>We created this guide to Canada in winter for employees who are new to Canada, but it is a great general reminder for all of us. It covers what to expect during the winter months and how to keep ourselves safe.<\/p>\n<h3>Winter in Toronto<\/h3>\n<ul>\n<li><strong>Daylight<\/strong>\u00a0&#8211; Days are shorter during winter months, meaning there is less daylight.\u00a0<strong>The sun sets around 5pm during the winter.<\/strong><\/li>\n<li><strong>Temperature<\/strong> &#8211; The average temperature in winter ranges from <strong>-1 degrees Celsius to -6 degrees Celsius<\/strong>, but temperatures can drop <strong>as low as -20 degrees Celsius<\/strong> during colder spells. <strong>Wind chill can make it feel even colder!<\/strong><\/li>\n<li><strong>Snowfall<\/strong> &#8211; Snow is common during the winter! Even a small amount of snow can make walking and driving hazardous. Snow can affect road conditions and daily activities, contributing to <strong>slips, trips and falls, and motor vehicle accidents<\/strong>. Extreme snow events can create as much as <strong>20cm of snow.<\/strong><\/li>\n<li><strong>Ice<\/strong> &#8211; <strong>Ice can form on roads and walkways<\/strong> when temperature changes cause snow to melt and then freeze again.\n<ul>\n<li><strong>Freezing rain<\/strong> occurs when weather conditions cause rain to freeze as it hits the ground, turning to ice instead of snow. Freezing rain can create very icy conditions on roads and sidewalks.<\/li>\n<li><strong>Ice storms<\/strong> are less frequent, but can be very dangerous when they do happen. Ice storms can also cause power outages and significant travel disruptions.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Travel<\/h3>\n<p>Winter weather can make travel difficult or even impossible. Snow and ice sometimes cause dangerous road conditions, car accidents, delays or closures on public transit (such as buses, subways, and streetcars), and other disruptions.<\/p>\n<p>This is not only a safety issue for everyone, it is an especially important consideration in our work, since it <strong>can prevent or delay travel to your client.<\/strong><\/p>\n<p><b>Always check the weather and transit conditions<\/b> before you leave for work, so you can plan for delays and ensure a safe commute. Some useful apps can be installed right on your phone for easy access.<\/p>\n<ul>\n<li><strong>Weather App<\/strong> &#8211; Shows you the temperature, wind chill, and important information to help you prepare for the weather conditions. The weather app is installed in your Circle of Care mobile phone.<\/li>\n<li><strong>My TTC App<\/strong> &#8211; Alerts you of any delays and provides real-time TTC vehicle arrival times in Toronto.<\/li>\n<li><strong>Transit App<\/strong> &#8211; Provides Schedules and Alerts of Transit throughout the GTA.<\/li>\n<\/ul>\n<p><strong>If you are delayed due to weather, you should call the office and speak to a Call Centre Representative<\/strong> to report that you are unavailable for your shift due to the delays\/closures. This way we can notify clients and reschedule with them.<\/p>\n<h3>Clothing<\/h3>\n<p>The type of clothing you wear is important when travelling outdoors. This helps keep you warm and safe from slips, trips or falls.<\/p>\n<ul>\n<li><strong>Footwear<\/strong> &#8211; Invest in winter boots to wear while you are outside and commuting. Make sure your winter boots are <strong>water proof, non-slip and comfortable. <\/strong>You should bring a separate pair of shoes to change into when you arrive. Changing into dry shoes indoors will help prevent you from slipping.<\/li>\n<li><strong>Outerwear<\/strong> &#8211; Wear gloves, hats, a heavy jacket to protect you from the cold.<\/li>\n<li><strong>Layers<\/strong> &#8211; Layer your clothes so that you can add or subtract if you are too hot or too cold. For example, you can wear multiple shirts or sweaters over a lighter base layer.<\/li>\n<\/ul>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3>Did you know?<\/h3>\n<p>You can get discounts on winter clothing through Perkopolis![\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Learn More&#8221; url=&#8221;https:\/\/psw.circleofcare.com\/index.php\/2023\/04\/14\/perkopolis-benefit-program\/?highlight=perkopolis&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Webinar: Key Investing Principles and Insights for 2025<\/h2>\n[\/heading][image_with_animation image_url=&#8221;9327&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Join RBC Wealth Management &amp; Global Asset Management for a market update and learn about key investment principles to maximize your investment strategies.<\/p>\n<p><strong>Guest Speakers:<\/strong><\/p>\n<ul>\n<li><strong>George Tsvetanov,\u00a0<\/strong>CFP, RBC Financial Planner<\/li>\n<li><strong>Fandi Kamran,\u00a0<\/strong>Regional Manager, RBC Global Asset Management<\/li>\n<\/ul>\n<p><strong>Click on the links below to register for upcoming sessions:<\/strong><\/p>\n<ul>\n<li><strong>January 15<sup>th<\/sup>, 2024 &#8211; 12:00 PM EST \u2013\u00a0<a href=\"https:\/\/services.rbc.com\/EventRegistration\/?en&amp;event=16439\">Register<\/a><\/strong><\/li>\n<li><strong>February 12<sup>th<\/sup>, 2024 &#8211; 12:00 PM EST \u2013\u00a0<a href=\"https:\/\/services.rbc.com\/EventRegistration\/?en&amp;event=16440\">Register<\/a><\/strong><\/li>\n<\/ul>\n<p><strong>You\u00a0must Register to join!<\/strong> Session is hosted on\u00a0Webex,\u00a0you can join from your internet browser. Add the calendar booking to your calendar after\u00a0registering.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Discount Home &amp; Auto Insurance<\/h2>\n[\/heading][image_with_animation image_url=&#8221;5527&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3>Did you know?<\/h3>\n<p>You can get discounted home and auto insurance through our discount program, Perkopolis![\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Learn More&#8221; url=&#8221;https:\/\/drive.google.com\/file\/d\/1DoN3n2v6nzROR_iXx0UyzoyGed_AgFVp\/view&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h1>Learning in Action<\/h1>\n[\/heading][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;4&#8243; divider_color=&#8221;accent-color&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221; css=&#8221;.vc_custom_1736024071608{border-color: #eded93 !important;}&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Reminder: Mandatory Workplace Violence and Harassment Training<\/h2>\n[\/heading][image_with_animation image_url=&#8221;7990&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]Circle of Care is committed to preventing workplace violence and harassment and ensuring a safe environment for all employees.<\/p>\n<p><strong>All employees are required to complete the mandatory Workplace Violence and Harassment e-learning module in Dayforce by <span style=\"color: #ff0000;\">February 5, 2025<\/span>.<\/strong><\/p>\n<p>All employees that complete the training will receive <strong>30 minutes of paid training time<\/strong>, which will be <strong>paid out in March<\/strong>.[\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Learn More&#8221; url=&#8221;Https:\/\/psw.circleofcare.com\/index.php\/2022\/10\/18\/dayforce-learning\/?highlight=dayfor&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>E-Learning: Prevent Slips, Trips, and Falls<\/h2>\n[\/heading][image_with_animation image_url=&#8221;5091&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Stay safe at work!<\/strong><\/p>\n<p>If you did not complete the STF Prevention eLearning module in 2023 &#8211; or you just need to refresh your memory &#8211; it\u2019s not too late to self-enroll through Dayforce.<\/p>\n<p>Log into your Dayforce account, select the \u2018<strong>Learning<\/strong>\u2019 tab and then choose the STF Prevention module from the \u2018<strong>Courses Catalogue<\/strong>\u2019 at the top.[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h3>Upcoming CPR Sessions on January 22<\/h3>\n[\/heading][image_with_animation image_url=&#8221;8211&#8243; image_size=&#8221;full&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]<strong>Have you had your mask fit tested and CPR training?<\/strong> Circle of Care requires all PSWs and Homemakers to be certified with valid and current CPR training and properly fitted for N95 masks.<\/p>\n<h3><strong>Important reminders:<\/strong><\/h3>\n<ul>\n<li>Arrive 15 minutes before the CPR training or mask fit session begins.<\/li>\n<li>Try to book a date\/time where you do not have client visits scheduled. If you need to make any scheduling arrangements after you have booked your session, speak to your Service Coordinator.<\/li>\n<li>Your schedule will be blocked as \u2018unavailable\u2019 for you to attend the session. You do not need to use your phone to sign into the training.<\/li>\n<li>You will be paid a total of 4 hours for the training (CPR) and 1 hour for mask fit. These hours will be added to your schedule and paid out 1-2 weeks after the session has been completed. They will appear on your paystub as \u2018Miscellaneous\u2019.<\/li>\n<li>Manage your bookings or cancellations through the online portal.<\/li>\n<li>You will receive a confirmation email\/text notification when you book your session and a session reminder.<\/li>\n<\/ul>\n<p><strong>Book your CPR training and mask fit sessions through First Aid Care today!<\/strong>[\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Book Now&#8221; url=&#8221;https:\/\/firstaidcare.ca\/circleofcare-firstaidcare-ca\/&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]You can also book by calling 905-272-9214[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;3&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h1>Community Corner<\/h1>\n[\/heading][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;4&#8243; divider_color=&#8221;accent-color&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][heading]\n<h2>Welcome New Staff!<\/h2>\n[\/heading][image_with_animation image_url=&#8221;4945&#8243; image_size=&#8221;portfolio-thumb&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<ul>\n<li>Joyce Iwuchukwu<\/li>\n<li>Dongmei Yu<\/li>\n<li>Tenzin Namgyal<\/li>\n<li>Jucelle Jay Magdirila<\/li>\n<li>Christine Clerigo<\/li>\n<li>Cherisha Samuels<\/li>\n<li>Joystina Ogunye<\/li>\n<li>Michelle Stern<\/li>\n<li>Angeliqua Saunders<\/li>\n<li>Damilola Adio<\/li>\n<li>Divya Jacob Thomas<\/li>\n<li>Saju Jalaludeen<\/li>\n<li>Olga Lookyanchenkova<\/li>\n<li>Lalramdinthari Lalramdinthari<\/li>\n<li>Pantea Taleb<\/li>\n<li>Hilda Ochiaka<\/li>\n<li>Azeezat Muraina<\/li>\n<\/ul>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221; column_padding_type=&#8221;default&#8221; gradient_type=&#8221;default&#8221;][heading]\n<h2>High Five!<\/h2>\n[\/heading][image_with_animation image_url=&#8221;9573&#8243; image_size=&#8221;medium_large&#8221; animation_type=&#8221;entrance&#8221; animation=&#8221;None&#8221; animation_movement_type=&#8221;transform_y&#8221; hover_animation=&#8221;none&#8221; alignment=&#8221;center&#8221; border_radius=&#8221;none&#8221; box_shadow=&#8221;none&#8221; image_loading=&#8221;default&#8221; max_width=&#8221;100%&#8221; max_width_mobile=&#8221;default&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><strong>A High Five for\u2026 All PSWs and Homemakers!<\/strong><\/h3>\n<p>To all the PSW working at Circle of Care, continue to do a wonderful job!<\/p>\n<p><strong>Michelle Francis<\/strong>[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #333399;\"><strong>Has someone gone above and beyond at work? Give them a High Five!<\/strong><\/span><\/h3>\n<p><span style=\"color: #333399;\">The High Five program lets you publicly recognize staff members for their outstanding work. High Fives will be posted in your weekly Inside the Circle newsletter.<\/span><\/p>\n<p><span style=\"color: #333399;\">To give a high five, just click on the button below or use the link in the rotating banner on the Portal home page.<\/span><\/p>\n<p><em>Please note: We do not accept anonymous submissions for this program. High Fives must be submitted by an individual person, whether they are a staff member or member of the community.<\/em>[\/vc_column_text][nectar_btn size=&#8221;large&#8221; button_style=&#8221;regular&#8221; button_color_2=&#8221;Accent-Color&#8221; color_override=&#8221;#0067b9&#8243; icon_family=&#8221;none&#8221; text=&#8221;Give a High Five&#8221; url=&#8221;https:\/\/circleofcare.formstack.com\/forms\/highfive&#8221;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;2&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;Ask Us Anything&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1722277931493{background-color: #002d72 !important;}&#8221;][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<p class=\"p1\"><b>I had to call the office because I had a not seen not found, and I was stuck on the phone for over 1 hour. Neither my CSS nor SC picked up their phone either. This needs to be address properly. The new call system needs to be revised.<\/b><\/p>\n<p class=\"p1\">A Not Seen Not Found visit is a priority call. When you call the Call Center, you have 2 options:<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">You should select #2 (transfer to customer service) and then #3 (Field Staff), and then #1 Safety &amp; Risk Issue for a Not Seen Not Found visit. Your call will be answered by the next available representative. Without knowing who you are (what your number is and when you were calling) we are unable to look into your exact situation and understand what happened in terms of the wait time.<\/li>\n<\/ul>\n<p class=\"p1\">OR<\/p>\n<ul class=\"ul1\">\n<li class=\"li1\">You should select #3 (dial the direct extension) to reach out to directly to the person you want to connect with<\/li>\n<\/ul>\n<p class=\"p1\"><b>How do I change my location or coordinator?<\/b><\/p>\n<p class=\"p1\">You would need to reach out to your\u00a0Coordinator\u2019s supervisor to have a discussion on switching your\u00a0Coordinator or location. To do this, please contact either Alicia Pelletier (ext.232) or Tariq Shafi (ext. 256).<\/p>\n<p class=\"p1\"><b>Why is my coordinator not answering my call?<\/b><\/p>\n<p class=\"p1\">There are many reasons as to why your coordinator may not answer your call &#8211; they may be on the phone with someone else, or handling another situation at the moment. If you leave a voicemail, they should call you back when they are available. Depending on what information you are seeking, they may be able to resolve your issue without a call back.<\/p>\n<p class=\"p1\"><b>I am tired of other PSWs bragging about how many hours they are getting.<\/b><\/p>\n<p class=\"p1\">While discussing your\u00a0hours\u00a0with colleagues is okay, we encourage everyone to please remember that others may not want to discuss it and respect that. Please also keep in mind that each person\u2019s\u00a0hours\u00a0will vary based on a multitude of reasons, including their availability, caseload work areas, restrictions, etc, so direct comparisons may not be possible.<\/p>\n<p class=\"p1\"><b>Call center agents complain if I ask them to verify my visit. If they are not sure about what we told them if client sent us early or let us leave early tell they can call the client and ask. They don&#8217;t have to be rude asking why we left early or ask them to sign out our visit. Plus it took them 30- 45 mins to answer the call. Don&#8217;t tell me to contact the coordinator they don&#8217;t answer the phone too.<\/b><\/p>\n<p class=\"p1\"><b> <\/b>We are sorry to hear you\u2019ve experienced unpleasant conversations with the call centre staff. We will forward your concern to the supervisor to follow-up.<\/p>\n<p class=\"p1\">Please note, during a call for verification it is our policy to ask why the verification is needed; this can include asking the client to confirm your explanation.\u00a0 Please ensure you are staying the entirety of the scheduled time. \u00a0If after all client care is completed and you\u2019re able to leave, please call the office <span class=\"s1\">before<\/span>\u00a0leaving the client\u2019s home. This will allow for proper confirmation and ease of the validation process.<\/p>\n<p class=\"p1\"><b>The updating address form is not working.<\/b><\/p>\n<p class=\"p1\">If you are having issues filling out the form, or it\u2019s not working for you, please connect with HR for assistance. You can reach HR at <a href=\"mailto:HRDept@circleofcare.com\">HRDept@circleofcare.com<\/a> or by calling their general line at 416-635-2860 x267.<\/p>\n<p class=\"p1\"><b>Why does Circle of Care ask about PSW availability and then not follow it? My coordinator puts hours on my schedule whenever they want, not looking at my exact availability time.<\/b><\/p>\n<p class=\"p1\">If you are experiencing visits being placed on your schedule outside of your availability that you have not agreed to, please speak with your service coordinator promptly.<\/p>\n<p class=\"p1\">If you are experience limited clients within your stated availability, there could be a few factors that have affected this. Some of these include client needs, location, time requests, and travel distance.\u00a0 As a result, Circle of Care cannot guarantee that there will be clients available within a specific worker\u2019s work area and\/or availability. It is recommended that you speak directly with your service coordinator any scheduling &amp; availability related concerns.<\/p>\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; text_direction=&#8221;default&#8221;]\n<h3><span style=\"color: #000080;\"><strong>Have a question? Submit your questions or feedback anonymously below!<\/strong><\/span><\/h3>\n<p><span style=\"color: #000080;\"><strong>Please note that it may take us longer to provide some answers. If your question hasn\u2019t been answered yet, we will get back to you as soon as we can.<\/strong><\/span><\/p>\n<p><script src=\"https:\/\/circleofcare.formstack.com\/forms\/js.php\/psw_homemaker_ask_us_anything\" type=\"text\/javascript\"><\/script><noscript><a href=\"https:\/\/circleofcare.formstack.com\/forms\/psw_homemaker_ask_us_anything\" title=\"Online Form\">Online Form &#8211; PSW-Homemaker Ask Us Anything<\/a><\/noscript><\/p>\n<div style=\"text-align: right; font-size: x-small;\"><a title=\"Powered by Formstack\" href=\"http:\/\/www.formstack.com?utm_source=jsembed&amp;utm_medium=product&amp;utm_campaign=product+branding&amp;fa=h,4611739\">Powered by Formstack<\/a><\/div>\n[\/vc_column_text][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row][vc_row type=&#8221;in_container&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;left&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;visible&#8221; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_position=&#8221;bottom&#8221; bg_image_animation=&#8221;none&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_custom_heading text=&#8221;In Case You Missed It\u2026&#8221; font_container=&#8221;tag:h2|text_align:center|color:%23ffffff&#8221; use_theme_fonts=&#8221;yes&#8221; css=&#8221;.vc_custom_1721659084477{background-color: #002d72 !important;}&#8221;][recent_posts style=&#8221;minimal&#8221; columns=&#8221;1&#8243; category=&#8221;accreditation-digest,champions-of-care,events,inside-the-circle,learning,memos,news&#8221; order=&#8221;DESC&#8221; orderby=&#8221;date&#8221; posts_per_page=&#8221;5&#8243;][divider line_type=&#8221;Full Width Line&#8221; line_thickness=&#8221;1&#8243; divider_color=&#8221;default&#8221;][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>Read through our newsletter for PSWs and Homemakers, Inside the Circle.<\/p>\n","protected":false},"author":23,"featured_media":4639,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[],"class_list":{"0":"post-9958","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-inside-the-circle"},"_links":{"self":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/9958","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/comments?post=9958"}],"version-history":[{"count":23,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/9958\/revisions"}],"predecessor-version":[{"id":12613,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/posts\/9958\/revisions\/12613"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/media\/4639"}],"wp:attachment":[{"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/media?parent=9958"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/categories?post=9958"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/psw.circleofcare.com\/index.php\/wp-json\/wp\/v2\/tags?post=9958"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}