Inside the Circle – May 13, 2025

We’re pleased to share that as of May 5, your Dayforce landing page has been updated.

You can now personalize your landing page by selecting your preferred widgets. To customize your page:

1. Log in to Dayforce. Access your account using your standard login credentials.
2. Go to the Favourites Section. Locate the Favourites section on your dashboard and click Edit.
3. Manage Your Widgets:
   1. • Add a Widget: Click the “+” icon next to a widget to add it to your favourites.
        Note: You can have up to 6 favourites at a time.
   1. • Remove a Widget: Click the “X” icon next to any widget currently in your favourites to remove it.
   1. • Rearrange Widgets: Drag and drop widgets within your favourites to reorder them.
4. Save changes. 

If you have any questions or need help with customization, please contact hrdept@circleofcare.com

Our Joint Health and Safety Committee will be discussing our universal masking policy at our upcoming meeting in June. To better understand the direction we would like to go in, we would like to understand current mask usage for PSWs. The following survey is anonymous. Please submit your response:

Grace thought she was just overwhelmed and angry until she learned what she was going through was perimenopause. In this short video, she shares how mood swings, exhaustion, and frustration started affecting her work and home life. 

This short video by The International Menopause Society, discusses what women should know about menopause and brain fog.

Lean In is hosting a virtual Open Circle for working mothers to connect, share stories, and support one another. Whether you’re new to Lean In or just looking to meet others with similar experiences, this 1-hour session is a great space.

Date: Thursday, May 15, 2025 Time: 12:00–1:00 PM Location: Online

We are pleased to welcome the following new PSWs to Circle of Care:

• Debra Clarke
• Nelly Reyes Rincon
• Lydia Kuruwaa
• Mujidat Adeyinka
• Carmina Quienes
• Helen Umunna
• Annjanette Le
• Erwin Sediono
• Gail Walsh
• Elina Beiles
• Marina Gudi
• Evelyn Vidyua

Has someone gone above and beyond at work? Give them a High Five!

The High Five program lets you publicly recognize staff members for their outstanding work. High Fives will be posted in your weekly Inside the Circle newsletter.

To give a high five, just click on the button below or use the link in the rotating banner on the Portal home page.

Please note: We do not accept anonymous submissions for this program. High Fives must be submitted by an individual person, whether they are a staff member or member of the community.

If you have concerns about a client/situation or questions about your role, we encourage you to contact your Client Services Supervisor.

I’m working as a regular full-time at Circle of Care. Do we have a RRSP group contribution? Something like where the company will match my contribution to my RRSP? If we do, may I know how to apply and who to contact about it?

We have a Group RRSP Plan for full-time and part-time employees, which is voluntary. Please refer to Article 24 Group RRSP Matching Plan in the current collective agreement for more information. To be eligible to enroll in the Group RRSP Plan, you will need to have acquired twelve (12) months seniority as of December 31st, in the contribution year. If you are interested in enrollment, please contact Payroll@circleofcare.com.

I sent a letter to the HR department, but I didn’t get any reply. Who is the right person to contact about my issue?

Please visit our FAQ page for the HR Department to view our contact list and determine who to contact. https://psw.circleofcare.com/index.php/frequently-asked-questions-hr-department/

Supervisors and Coordinators need to be more receptive of feedback and concerns.

Thank you for your feedback. We have shared your feedback with our client services managers, so they can have a discussion with their teams on this topic.

I have gaps in between visits on my schedule. I am full time but my coordinator doesn’t give me the hours. I have 3-4 hour gaps; what am I going to do during that gap? I provide them with flexible hours, but I can’t get the hours I need.

Thank you for your feedback. Although we strive to limit the amount of gap time in the schedule, there are various changes to clients’ schedules that may be contributing to the gaps, including cancellations, service holds, decreases and discharges from services. We encourage you to discuss your schedule with your service coordinator and work together to make changes to your schedule as long as the clients are not impacted negatively.

I thought PSWs got paid if the client canceled their visit within 3 hours? It happened to me many times where the client cancelled an hour before the visit but I didn’t get paid. Please clarify this as it is so confusing. Do we get paid if the client cancels their visit 3 hours before or not?

Hi, thank you for your question. It primarily depends on the length of the visit. If the visit is of less than 3 hours in length, then the worker will not be paid, no matter when it was cancelled. If the visit is of more than 3 hours and cancelled with less than a 3-hour notice, then a certain amount that will be paid, and this is determined based on a set calculation.

Why do you not provide clients that are near each other and near our homes to save time?

We always prioritize placing PSWs in caseloads that are closest to their homes. If there is a significant reduction in hours in that area, then we place the PSW is the next closest caseload that needs support. But they are always placed within the expected distance for travel that HR discusses with you (up to 1hr from home for the first client, up to 30 minutes travel for each client following). Anything outside of this range is discussed and agreed to with the PSW before their first day. We ask that you identify any specific concerns about travel time and your schedule to your Service Coordinator (SC) or Client Service Supervisor (CSS) so that we may work to address them.

Have a question? Submit your questions or feedback anonymously below!

Please note that it may take us longer to provide some answers. If your question hasn’t been answered yet, we will get back to you as soon as we can.