Welcome to Circle of Care

Our Story

Circle of Care, a non-profit organization, has been serving Toronto area communities since 1974. It all began in 1970, when Circle of Care was launched as a project called Coordinated Services to Jewish Elderly, under the support of the Toronto Jewish Welfare Fund (which is now the UJA Federation of Greater Toronto).

As we grew, our name changed to reflect our mandates and unique offerings of home and community care programs and services. Over four decades later, Circle of Care serves clients of all ages and a variety of different needs who come from many faiths and cultures. We are excited to continue to grow and diversify just like the communities we assist. Currently, we have 1000+ employees serving more than 10,000 diverse clients across the GTA.

In 2015, Circle of Care became part of the Sinai Health integrated healthcare system – four unique organizations that came together to build a seamless continuum of care. By joining together with Hennick Bridgepoint Hospital, Mount Sinai Hospital and the Lunenfeld-Tanenbaum Research Institute, we are leveraging the power of connections to create a better experience that centres around patients, their families and their health goals. Circle of Care is  funded by the Ministry of Health and Long Term Care, the Municipality of Metropolitan Toronto, the Claims Conference, and the Jewish Federation of Greater Toronto and through fees for service and private donations.

Circle of Care has also initiated many alliances and partnerships with numerous community-based organizations over the years.

Sinai Health

The goal of the Sinai Health System is to create a premier exemplar of an integrated health system that enables patients to move seamlessly across different care settings. The Sinai Health System will focus on innovation and integration to address the challenges and opportunities arising from a rapidly aging population and the growing number of people living today with complex health conditions. The Sinai Health System will combine acute care, complex and rehabilitative care, primary care, home care, and other community-based services to create an integrated continuum of care across the life course, from healthy beginnings to healthy aging.
About Mount Sinai Hospital Mount Sinai Hospital is as an internationally recognized 442-bed acute care academic health sciences centre affiliated with the University of Toronto that is dedicated to delivering the best medicine and best patient experience. It is focused on excellence in patient and family-centered care, innovative education and leading-edge research. Clinical strengths include women’s and infants’ health, chronic disease management, specialized cancer care, emergency medicine, and geriatrics. The hospital has been designated with Exemplary Status from Accreditation Canada and every aspect of patient care is anchored in a rigorous quality plan and monitoring of safety and quality goals.
Mount Sinai’s Lunenfeld-Tanenbaum Research Institute ranks in the top ten biomedical research institutes in the world. The Hospital is considered to be a top employer in Canada, receiving multiple awards for its employment and culture centered programs.
Bridgepoint is an internationally recognized, 464-bed hospital, research Collaboratory, foundation and family health team dedicated to getting patients and their families living with complex health conditions back to their lives. Bridgepoint is the single largest organization in Canada to focus exclusively on research, care and teaching for people with complex health conditions. Bridgepoint provides remarkable care in the hospital and community through active partnership, expert care, practical research and education. The hospital has been designated with Exemplary Status from Accreditation Canada. Bridgepoint is an employer of choice in the healthcare sector and is the number one referral site in the GTA. The Collaboratory’s leading complexity research program is building a body of evidence that does not currently exist for complex patients.

Our Mission, Vision, and Values

Vision

People living their best life with dignity, choice and joy.

Mission

To provide exceptional, innovative care so people can stay independent, connected and safe in their homes and communities.

Values

Community: We ensure a supportive environment, nurturing a sense of belonging, encouraging collaboration, and valuing individual contributions, We strive to engage people to make our community a thriving exciting place to be, both within and outside the organization. This means prioritizing connections and our commitments to our clients, caregivers, staff, volunteers and students, ensuring no one feels alone.

Respect: Respect is about how we treat people, with kindness and compassion. This means ensuring we have an inclusive and respectful culture for all those who seek and provide care. We honour our organization’s legacy by consistently upholding the rights and needs of the people and communities we serve.

Excellence: We pursue the highest standards of care, innovation, research and education. Through evidence-based decision making we relentlessly advance the quality of care within out organization and beyond. We recognize and celebrate the contributions of everyone within our community of care.

Dignity: Our goal is for everyone to feel good about themselves, fostering an environment where individuals can maintain their self-worth and personal values. This means approaching each individual as a whole person with unique needs, providing support to help develop independence and ensuring physical and emotional safety with fairness and equity.

Legacy Statement

Honouring our Jewish heritage by extending compassionate care to all, to build a connected, supportive community where no one feels alone.

Our Strategic Priorities

"Circle of Care Strategic plan 2025-2030 cover image"

Our 2025-2030 Strategic Plan is designed to act as a roadmap for success, and in alignment with our Vision, Mission and Values. Within this plan, we define the strategic priorities that reflect our commitment to continue to meet the growing needs of clients, caregivers and their families, as well as our staff, students, and volunteers.

Tap here to read Circle of Care’s Strategic Plan.

Our Programs and Services

Circle of Care has been providing community-based services to the elderly, vulnerable and physically disabled since 1974. Since the late ‘90s, we have included adults of any age in our client base. The purpose of providing a comprehensive range of services is to help our clients continue to live in their own homes, where most of them want to be, for as long as they can. Thanks to the dedicated work of our employees and volunteers, Circle of Care has helped many people remain in the community.

Information, consultations and referrals

Inquiries made to Circle of Care are assessed by our Intake team and directed to appropriate resources within or outside the agency.

Client Services (Personal Care, Homemaking, Housekeeping, Palliative Care, and Respite Care)

These programs support clients, their families, and caregivers by providing personal care and household management as required by the particular client.

Meals on Wheels

Volunteers deliver kosher and kosher-style meals to clients in need of nutritional support so they can remain independent at home.

Holocaust Programs

Through our Holocaust Survivor program funding, Circle of Care has been able to support many survivors of the Holocaust with essential services that help them to live fulfilling lives.

Social Work Services

Social Workers provide counseling support to individuals and their families who need help coping with daily living.

Caregiver Support Groups

Support groups for caregivers, such as adult sons, adult daughters and spouses of clients by Circle of Care Social Workers.

Volunteer Programs (volunteer visiting, escort and transportation services, intergenerational programs)

Volunteers interact with Circle of Care clients in a variety of ways designed to support independent living in the community and enhance the quality of their lives.

Adult Day Program

The Adult Day Program is designed to help support individuals living with cognitive impairment, such as dementia, and also provide essential support for caregivers. We also now accept frail older adults without any cognitive impairments on Mondays, Tuesdays, and Thursdays. This program is an opportunity for clients to socialize in a supportive and caring environment run by a compassionate team of specially educated social workers, therapeutic recreationists and program assistants.

Transportation (iRide)

Our door-to-door transportation service is reliable, affordable and safe, providing people with rides to appointments to make life easier.

The Assisted Living Program

Assisted Living is a program funded by the Ministry of Health, Ontario Health, Community Support Services for the Central Region for high-risk seniors who reside at home to have access to services 24/7. These services include personal care, homemaking, security checks and care coordination on a scheduled and unscheduled basis.

Group Exercise and Falls Prevention Classes

Exercise and fall prevention classes are provided by registered health professional to seniors at designated sites within the GTA. Clients must be over 65 years of age.

Let’s Get Together/Diners Club Group (LGT)

The LGT groups are provided for isolated clients, who meet once a month for a social/educational gathering.

Our Organizational Chart and Reporting Structure

The way an organization is structured helps to show the individual pieces of the puzzle and how they all fit together to create the ‘whole’ picture. A good way to think of it is as a skeleton supporting the organizations’ ‘organs’ that help it live. Just as each bone in a skeleton supports an organ, the organ can then work effectively to do its job.

Organizational charts help everyone know who does what. It also allows people to see where they fit in the organization and who they are working with to accomplish everything the agency must do.

All of the bracketed areas indicate working teams. As you can see, we all depend on each o ther to get the job done. If one of these teams went missing, wasn’t functioning well or was deleted in some way, all of the support and work would fall apart. Your part in the Circle of Care team is critical to our success.

To get a more in-depth understanding of our organizational reporting structure, you can click the link below to access a more detailed chart.

What Legislation Governs Circle of Care

There are important laws that were created to help protect the people we deliver care to as well as caregivers themselves. Just as we are bound to the laws of safe driving, we are bound to the laws of giving equal, fair, quality and safe care. These laws protect us all and at Circle of Care, we want to ensure that everyone takes them very seriously.

Here is a list of the legislation that helps to guide our day to day business at Circle of Care. Please be aware and understand these laws. If you would like more information on these governing bodies and laws, the e-laws website and governing bodies information have been provided to you in the list.

 

  • Ministry of Health and Long-Term Care – Long-Term Care Act
  • Ontario’s Employment Standards Act
  • Ontario Human Rights Commission (OHRC) – Human Rights Code
  • Government of Canada: Justice Laws – Criminal Code of Canada
  • Ministry of Labour, Immigration, Training and Skills Development – Labour Relations Act
  • Financial Services Commission of Ontario – Pensions Benefits Act
  • Ministry of Labour, Immigration, Training and Skills Development – Occupational Health & Safety Act
  • Government of Canada: Labour Program – Worker’s Compensation Act
  • Ministry of Health and Long-Term Care– Regulated Health Professionals Act
  • Information and Privacy Commissioner of Ontario (IPC) – Freedom of Information & Protection of Privacy Act
  • Ministry of Health and Long-Term Care /Information Privacy Commissioner of Ontario – Personal Health Information Act
  • Social Justice Tribunals Ontario: Landlord Tenant Board (LTB) – Landlord Tenant Act
  • Consent and Capacity Board (CCB) – Health Care Consent Act & Substitute Decision Makers Act
  • Ministry of Health and Long-Term Care – Excellence in Care for All Act
  • Ministry of Labour, Immigration, Training and Skills Development – Bill 132 Violence in the Workplace Program
  • Ontario Human Rights Commission (OHRC) – Accessibility for Ontarians with Disability Act (AODA)
  • Occupational Health and Safety Program – Violence, Harassment, and Discrimination in the Workplace Legislation. Please refer to http://www.e-laws.gov.on.ca for detailed information on the above legislations