Inside the Circle – October 14, 2025

A big thank you to everyone who joined our September Step Count Wellness Challenge! Your energy and team spirit made it such a fun month! Together, we tracked over 15 million steps, covering about 11,000 km – roughly the same distance as walking from Toronto all the way to Rome!!

We are so excited to share the results and celebrate our top steppers in each employee group, and our raffle winners:

PSW Category

Shyluck May Ibaan –  1,135,670 steps
Cresanta Laureta – 950,672 steps

Office Staff Category

Olaide Foli – 490,515 steps
Jayson Okaikie – 303,545 steps

Driver Category

Marsha Feldberg –  398,401 steps

Participation Prize (Raffle) Winners

Gill Simu
Shayna Pilc
Nasrin Alam
Kseniia Lebedeva
Bibi Alaheem
Jocelyn Acheampong
Allan Bautista
Khushbu Patel

The winners written above will get their gift card prizes emailed to them by mid-next week.

Do you want to help new PSWs? You can become a Preceptor. (A Preceptor is an experienced PSW who helps train and support new PSWs during client visits.)

This is an important job that helps clients and helps you grow in your career. You will get more work hours and 1 extra hour of pay for every 2-hour Preceptor visit.

If you are interest, please fill out this form.

Toronto Waterfront Marathon 

• When: October 18/19, 2025
• Where: Road closures and heavy traffic around downtown City Hall and the waterfront area. (Full map of the marathon here.)

Subway – Lines 1 and 2

• When: Throughout October
• TTC Changes: There may be early-weeknight closures (shuttle buses will run) and full weekend closures between Kipling and Islington stations (Line 2), St. George and Woodbine stations (Line 2), and Finch and Eglinton stations (Line 1 – Yonge/University).

Just a reminder to please take a few minutes to fill out the Global Workforce Survey. This survey gives you the chance to share your thoughts about your workplace. Your answers will help us understand what is going well and what we can make better.

The survey is anonymous (your name will not be shared). Thank you in advance for your participation!

Please complete the survey by October 31, 2025. 

Appointments must be booked through Circle of Care Training Hub or by calling 905-272-9214 or by texting 647‑496‑5189 with the following details (full name, email address, training location, and preferred session time).

Important Reminders:

• Please arrive 15 minutes before your training session starts.
• After booking, speak with your Service Coordinator if you need help rescheduling or have client conflicts. Try to choose a time when you have no client visits.
• Your schedule will be marked as unavailable during training. No need to sign in via phone.
• You’ll be paid 4 hours for CPR training and 1 hour for mask fit. This will be added to your schedule 1–2 weeks after the session and listed as ‘Miscellaneous’ on your paystub.
• All bookings and cancellations must be done through the online portal. You’ll receive confirmation and reminders via email/text.

Planning Your Money for the Future (Sun Life)

Learn how to make a money plan that fits your life, helps you save on taxes, and prepares you for the future.

• When: October 16, 2025 (12:00 PM – 1:00 PM)
• Where: Online

Understand Why You Spend (Credit Counselling Society)

Learn how marketing, technology, and friends affect your spending — and learn tips to stop impulse buying.

• When: October 21, 2025 (1:00 PM – 2:00 PM)
• Where: Online

Understand How to Save Money (Credit Counselling Society)

Learn how to set savings goals, understand your money habits, and use simple strategies to keep saving.

• When: November 13, 2025 (2:00 PM – 3:00 PM)
• Where: Online

Money Planning for Today’s Families (Sun Life)

Learn how to make a money plan that works for your family, and mistakes to avoid.

• When: November 18, 2025 (12:00 PM – 1:00 PM)
• Where: Online

Fall is here! Use Perkopolis (our employee discount program), to save money on warm winter clothes, home items, and easy-to-make meals.

For sign-up instructions, tap here.

If you feel sick or do not know what is wrong, you can get free and private help from Health811 (or by calling 811) in Ontario. You can talk to a nurse anytime, day or night.

If you want to check your symptoms – use the online assessment tool to learn more about what you are experiencing.

Enjoy a 25% discount on any GoodLife Fitness membership with $0 enrollment fee. To sign up, use your employee ID number (not your voicemail or badge number) found in your Dayforce profile or at the top of your paystub.

Questions? Please reach out to HRDept@circleofcare.com.

Ready to get started?

• Rewards & Contests 
• Frequently Asked Questions (FAQs)

We are pleased to welcome the new following PSWs to Circle of Care:

• Genevie Acosta
• Sophiya Gurung
• Melissa Pamo
• Eugenia Laryea
• Irene Nakato
• Blessing Okodomi
• Lilly Annor

Has someone gone above and beyond at work? Give them a High Five!

The High Five program lets you publicly recognize staff members for their outstanding work. High Fives will be posted in your weekly Inside the Circle newsletter.

To give a high five, just click on the button below or use the link in the rotating banner on the Portal home page.

Please note: We do not accept anonymous submissions for this program. High Fives must be submitted by an individual person, whether they are a staff member or member of the community.

High Five for PSW Kena Patel

I’m very happy with the care I receive from Kena. She really helps me feel comfortable while always following the Care Plan.

High Five for PSW Anthonia Nwaokenyebulour

Anthonia is very kind and efficient. I truly appreciate the way she provides care.

High Five for PSW Caroline Macare

Caroline is one of the best PSWs I’ve ever had. She’s friendly and knows exactly how to carry out everything on the Care Plan.

High Five for PSW Esther Amneyaw

I’m extremely pleased with Esther. She does a great job, and I’m very satisfied with the care she provides.

I am going to a client now who tells me to do things that are not in the care plan, and because the other PSW does everything, I am stuck doing it too. I cannot complain because I need the hours.

You must follow the care plan in place.  If time allows, and a safe task within your scope of practice is being requested, then you may proceed.  If not, please politely decline and speak to your Client Services Supervisor to see if this task can be added to the care plan for the following visit.

Why is it that the supervisor allows PSWs to go inside the bathtub with some clients? I remember when I was very new to Circle of Care my supervisor told us not to go in the tub with the client because it is dangerous for us and for the client.  How come now it’s okay all of a sudden?

This is not okay; you are not permitted to get into the bathtub or shower with a client due to the risk of falling. Please let your Client Services Supervisor know of any safety concerns you encounter.

This delegated exercise is so unfair to do if I am only seeing the client 1 or 2 times a week. The other PSW doesn’t have the proper delegation and they don’t do the exercise and refuse to do it. If that’s the case I will not do any exercises anymore.

Please direct your concerns to your Client Services Supervisor to ensure that the client’s needs are being met, and all required delegations are being completed.

I’ve been working at Circle of Care for 12 years. How come I don’t get a cash reward? But the PSWs who works 5, 10, 20 years get the reward.

Thank you for your 12 years of dedicated service to Circle of Care. We truly appreciate the commitment and care you’ve shown over the years—it’s employees like you who make a real difference in the lives of our clients.

Our service recognition program includes milestone acknowledgements at specific years of service (for example, 5, 10, 15, 20 years, etc.). The cash gifts are part of this program to mark those designated milestones. While the 12-year mark isn’t one of the official milestones, your ongoing contributions are still deeply valued and appreciated. Thank you again for your continued service and dedication to Circle of Care.

Have a question? Submit your questions or feedback anonymously below!

Please note that it may take us longer to provide some answers. If your question hasn’t been answered yet, we will get back to you as soon as we can.