Our current phone software contract is ending, and we are transferring to a new provider. To keep work phones functioning properly, updates must be made to all PSW phones in early 2026.
To complete the update, our IT team will call you on your personal phone, so we can walk you through the updates that need to be made to your work phone.
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Calls will take approximately 15-20 minutes
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Calls will only take place when you are not with a client (for example, after a shift or while travelling)
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An IT staff member will guide you step by step through the update
Alternatively, if you are picking up your PPE kit, and have 15–20 minutes available, please inform the receptionist who will notify IT to assist you with the phone upgrade in person.
What we need from you
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Please keep your personal phone on and available
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Have your work phone with you when taking the call
These updates are mandatory for all PSW work phones, and our teams are here to support you. Thank you for working with us to make this process smooth and timely.
If you have any questions, please contact the IT Help Desk team on 647-943-1332.