ADMINISTRATION

01. Finance

• Parking
• Petty Cash
• Retirement Savings Contribution Program
• Travel and Expense Policy

02. Information Technology

• Acceptable Use of Information and Technology Resources
• Electronic Monitoring Policy

03. Human Resources

• Anti-Bullying (Workplace Harassment)
• Anti-Racism Policy
• AODA Accommodation Procedures and Guidelines
• AODA Emergency Response Policy
• AODA Integrated Accessibility Standards Regulation
• Attendance Management Program
• Background Check
• Code of Conduct
• Compensation
• Confidentiality
• Conflict of Interest
• Corporate Social Responsibility
• Discrimination Policy
• Diversity, Equity and Inclusion
• Educational Leave
• Employee Awards & Recognition
• Employee ID Cards and Employee Access Card
• Employee Personnel Files
• Employee Retention
• External Reference Check Request Policy
• Float Day Policy
• Fraud and Theft
• Hiring and Screening Practices
• Indigenous Reconciliation Policy
• IT Equipment Policy
• Leave of Absence
• No Gift Policy
• Performance Evaluation – Personal Support Worker and Homemaker
• Personal Support Worker Homemaker Dress Code
• Pregnancy and Parental Leave
• Progressive Discipline
• PSW and Homemakers Ongoing Mandatory Training
• Right to Disconnect from Work
• Recreational Marijuana and alcohol use
• Scent Free Policy
• Sick Leave (Union)
• Sustainability Policy
• Therapeutic Relationships
• Training and Orientation for New PSWs and Homemakers
• Whistleblower Policy
• Workplace Smoking

04. Communications

• Brand Standards
• Client Photography
• Communicating with Media and Government
• Social Media

CLIENT SERVICES

General

C.01 General Clients

• Advance Care Planning
• Allegations of Theft
• Client Requested Change of Staff
• Clients at Risk
• Clients Rights & Responsibilities
• Client Safety Reporting
• Client Transitions
• Delegated Act
• Do Not Resuscitate (DNR) Orders
• Driving Infractions
• Elder Abuse Prevention and Reporting
• Emergency Client Care
• Falls Prevention
• Handling of Client’s Money
• High Alert Medication
• Infectious Diseases – Mycobacterium Tuberculosis
• Infectious Diseases – Methicillin Resistant Staphylococcus Aureus (MRSA) and Vancomycin Resistant Enterococci (VRE)
• Medical Assistance in Dying (MAID)
• Medication Management
• Monitoring Service
• No Lift
• Not Seen Not Found
• Palliative Care
• Personal Support Worker Duties
• Property Damage
• PSW and Homemaker Schedule
• Responsive Behaviours
• Sample Medications
• Service Delivery in Client’s Absence
• Service Withdrawal
• Special Client Service Instructions
• Storage of Self-Administered Medications
• Transportation of Clients-Reimbursement
• Two-Factor Identifier
• Use of Electronic Communications with Clients

C.02 General – Operational Staff

• Discussion of Personal Beliefs with Client
• French Language Services
• Personal Support Worker (PSW) Supervision
• PSW-Homemaker Acceptance of Keys or Fobs

Program Specific

C.08 Quality Risk and Safety

• Accessibility – Goods and Services
• Commendations Acknowledgement
• Complaint and Compliment Management Process
• Disclosure of an Adverse Event
• Ethics
• Event Reporting
• Records Retention
• Vulnerable Population Abuse Prevention and Reporting

ORGANIZATIONAL

01. Employee Health and Safety

• Automated External Defibrillator (AED)
• Fire Safety
• First Aid-CPR Supplies & Training
• Hand Hygiene
• Hazard Awareness and Identification
• Health and Safety Compliance Policy
• Health and Safety Networking
• Health and Safety Orientation and Training
• Health and Safety Policy Statement
• Health and Safety Programs
• Health and Safety Responsibilities
• Health and Safety Responsibilities Contractors
• Health and Safety Responsibilities Supplied Labour
• Healthy Workplace Policy
• Immunization Records
• Incident and Hazard Reporting & Investigation Policy
• Infection Prevention and Control
• Infectious Disease and Mandatory PPE
• Influenza Protection
• Joint Health and Safety Committee
• Mask Fit Testing
• Musculoskeletal Disorder Injury Prevention and Ergonomics
• Pet Policy
• Psychological Health & Safety in the Workplace
• Refusal of Unsafe Work
• Return to Work from Illness/Injury
• Safe Footwear
• Scent-Free Policy
• Slips, Trips, and Falls
• Universal Precautions
• Vehicle Safety
• Workplace Harassment
• Workplace Inspection Policy
• Workplace Violence

03. Privacy and Confidentiality

• Access to and Request for Correction of Personal Health Information
• Privacy Breach Management
• Collection, Use and Disclosure of Personal Health Information
• Privacy of information when working outside Circle of Care premises
• Storage, Security, Retention and Destruction
• Training and education