Logging Into The App

Open the App

Open the PSW Mobile App, EZ Exalt.

Login Using The Camera 

Tap on the camera icon at the bottom right to open up the camera.

Scan QR Code on the Back of Your ID Badge

Point the camera to the QR code on the back of your ID badge and hold steady for a few seconds to scan the code.

Once successfully scanned, you will automatically enter the app.

The Home Screen Menu Icons

Accessing the Side Menu

The three-line icon on the upper left opens the side menu.

The Red Dot under the date indicates there is a scheduled visit for that date.

The side menu offers the following options:

  1. Access to the PSW portal.The PSW portal is an essential resource hub.It provides access to essential documents such as the collective agreement, informative “Inside the Circle” articles, and new learning and engagement opportunities.
  2. Shows the contact numbers of IT Helpdesk and Call Center.
  3. Logs you out of the application.

The Schedule Center

Schedule Center Overview

The schedule center is the first page you see when open the app.
1. Schedule Center Icon: allows you to access the Schedule Center
2. Scheduled Visit List: any visits scheduled for the selected day
3. WalkMe: a self-learning tool that provides you with live guidance to complete tasks on your phone

Calendar

  1. Top arrow – expands calendar to month view
  2. Calendar Icons
    a. Red Dots: a red dot below a number indicates a schedule on those dates
    b. Green Ring: the green ring indicates the current date
    c. Green Circle: when a date is selected, a green circle appears under the date

The Client Tile

  1. The client tile contains their name, address, and type of visit.
  2. The time on the top right indicates the scheduled time. When a visit has been completed, a second set of times will appear, indicating the actual start and end times captured by the application.
  3. To the left of the client tile, colors indicate:
    Green – visit was completed successfully
    Yellow – visit is in process
    Red – visit was declined or did not occur

Client Information

When tapping directly on a client information tile, client details will be provided.
This screen provides you with the client’s information including:

  • Address, Phone Number, Visit Date, Visit Time, Alerts and Notes, Tasks required during the visit, and Access Information.
  • You can tap on the address to open up Google Maps or tap on the phone icon to call the client.

Keep in mind that this screen is only available five days prior to the scheduled visit time to protect client’s privacy. Alerts and Notes and Client Screener are only available on the same day of the visit.

How to Check In for a Visit

Tap the blue arrow icon to start checking in.

If the client has alerts or notes, the first screen will show you all of the alerts and notes on file. If there is none, this screen will not appear.

Tap the blue arrow button to move on.

(1) This screen provides you with the client name, current date, and scheduled visit time
(2) Question 1: Can you verify you are about to start service?
Select “Yes” to confirm you’re about to start the service for this client.
(3) Question 2: Are you ready to start?
Select “Yes” to confirm you’re ready to start, this means that you can physically see the client.

Tasks

The screen will show all of the required tasks for the visit. To complete a task, tap on its name.

Signature

For clients requiring identity verification, a “Signature” task will be included in their Care Plan. Clients will need to sign using their finger for two-factor authentication. If a client has limited mobility, CSS will provide visit notes with signature instructions.

Responses to Tasks

When you click on one of the tasks, you’ll be presented with a list of responses that you can select. To proceed to the next task, you must select the appropriate response from the presented list. As an example, the ALC checklist task has two possible responses for you to choose from. If you choose “Follow up required”, a comment screen will allow you to include additional comments.

ALC Checklist

When a task is completed, its icon will change colour.

  • Blue: The task has not been completed yet.
  • Green: The task was completed successfully without any issues.
  • Red: The task was addressed but not completed by the PSW or needs follow up.

Once all tasks have been completed (all icons are red or green), a checkmark button will appear on the bottom left allowing you to successfully check out.

You will be brought back to the main page after pressing it.

The Message Center

The envelope icon opens the Message Center.

You will be able to see messages from the Circle of Care team. These messages have been organized into different categories. When you have a new message, you will see a rectangle with a number in it on the envelope icon.

To open messages, tap on the correct category then select the message you would like to view.

Requesting Vacation Time

Learn About Vacation Requests

View Available Sick Days

  1. Log in to the EZ Exalt application, then click on the three lines icon on the top left of the EZ Exalt application.

2. Click on your picture icon.

3. After clicking your picture, you should be able to see your sick balance and your yearly hours balance.