Questions about Payroll

Last Updated: Tuesday, December 30, 2025.

Frequently Asked Questions about Payroll

What if I need more tax to be deducted from my pay?

You will need to fill out a new Federal TD1 tax form, indicating the dollar amount of extra tax to be deducted in the section marked “additional tax to be deducted” on the back of the Federal TD1 tax form.

Can I get paid for my 1-week vacation? I came back from vacation and noticed that I was not paid for my time off – why not?

Payroll does not pay 1 week’s vacation pay. When you book vacation days off, your Service Coordinator would approved the days you requested off as vacation, however, these vacation days are unpaid. But if you would like to have your accrued vacation $ amount paid out to you at this time, you will need to send the request in writing to the payroll department, and indicating the pay date that you would like the vacation payment to be paid. The amount that is accrued so far will be paid out to you.

Can I get $250 from my vacation pay?

We do not pay partial vacation pay. Once the vacation pay request is receive, the full amount that has been accrued so far is processed to be paid out. If the accrued vacation pay is not requested beforehand, then the full amount that is accrued gets paid out the 1st pay date in September, as per the Collective Agreement.

My pay is short, and I have been working for the last 3 weeks – what happened?

Where can I find the payroll schedule?

The schedule with the payroll pay period for each pay cycle to be processed each pay, along with the payroll pay dates can be found at the top of this page. This is updated every year in January.

I did not get paid for my Float day, Sick day(s) or Bereavement days – why not?

These days are entered in the system by your Service Coordinator to be paid when payroll is processed. If you have questions in regards to these days not been paid, then you need to contact your Service Coordinator.

How many sick days do I have, or what is my sick days balance?

Please contact your Service Coordinator or HR department for this information.

I did not get the $3 premium on all my hours – why not?

The $3 premium is calculated on hours that qualifies to have this premium. However, if you have a missed visit or not seen/not found visit, then the $3 premium would not be calculated on these hours.

I am not seeing that I am being paid time and a half for working on the stat holiday on my phone – why not?

This update is done by the IT department when the hours are lock, and after the stat holiday script is run. This then gets generated, and you will be able to see the time and a half hours shown on your phone.

What is Miscellaneous Earnings on my Pay slip?

Miscellaneous Earnings are hours that are paid by the agency that are not client facing hours, but are internal earnings. These includes, payment for attending Union meetings, PSW Group meetings, Short travel, Delegation training, CPR/Mask Fit training, scheduling error – worker paid (used when someone, other than the worker verifies the hours on the worker’s behalf).
Worker should confirm with their Service Coordinator, or check their mobile phone in terms of these miscellaneous earnings, when they occurs.

How do I change my bank account?

When changing your banking information, please ensure to inform payroll in a timely manner. Payroll needs at least 2-3 weeks’ notice to ensure that the change made is done successfully. If you are changing your account after the payroll have been sent off for processing, please do not close your old account, as this account is where your funds will be deposited. There is no time within this period to update your account to the new banking information. Your new banking information, however, will be updated for the next upcoming pay date. Please note: there is a charge of $35.00 for any incorrect account information or closed bank account.

How do I update my contact and address information?

For updating your contact and address information, you can log into the Dayforce system with your user name and password, and make the updates.

How do I verify my email address?

Please ensure that your updated email address is entered, and verified in the Dayforce system. You can verify your email address, after entered, by placing a check mark in the alert box under the email address. In doing so, you will receive alerts generated by the system when an email is sent to you, upon you requesting information from us, for example, Letter of Employment.

When is travel allowance paid?

Travel allowance is paid in the 2nd pay of each month, for those who qualifies. The calculation is based on the travel in between clients in the community for the previous month. For example, the travel for March will be paid out in the April 28th pay date. When there are three pays in the month, the payment for the travel allowance does not get change, it remains the second pay of the month.

How am I paid for Travel Reimbursement?

You will be paid for your travel time between scheduled visits based on the Collective Agreement article 22.01-02. The average travel time scheduled between visits is approximately 15mins by car or 30mins by TTC (does not apply to back-to-back cluster visits). You will not be reimbursed for driving/travel for groceries during a scheduled visit (this should be done to a location at a walkable distance). Once per month reimbursement will show on your paycheque (designated pay code).

Why did I not get my T2200 Form?

The T2200 form is done upon request. The form is not automatically sent out, like the T4 slip. This form must be requested each year from the Payroll Department by sending an email to payroll@circleofcare.com. Upon receipt the form is prepare and send out to you. The dollar amount that is entered on the form is only the amount that was reimbursed to you for Travel Allowance in the previous year. Any other expense that you are claiming, you will have to provide that information on your own.

How do I request a Letter of Employment?

A letter of Employment can be requested by sending your request by email to the HR department at HRDept@circleofcare.com or contact Mariam Otun at 647 534 4590.

How do you calculate the Hours for Letter of Employment?

The calculation for the hours entered in the letter of Employment is based on the average hours worked over the last three months.

Can you please explain the total hours codes on my Pay Statement?

Please find below a detailed explanation of the total hours codes as shown on your pay slip.

PC1/PC2/PC3 or HM1/HM2: This represents the total number of hours you actually worked during the biweekly pay cycle. They are paid at your regular hourly base rate.
PREM: This represents the $0.50 premium paid for any hours worked after 6:00 p.m. Monday – Friday and all hours worked on Saturdays and Sundays. It is calculated by the number of hours worked that qualify for the payment.
PREM3: This represents the government Pandemic premium of $3.00, paid on hours worked that qualify for that premium.

Total hours (shown on the top line) includes the hours for PC1, PC2, PC3, HM1 and HM2 as well as PREM and PREM3. The hours shown under PC1, PC2, PC3 or HM1/HM2 are your actual hours physically worked. PREM and PREM3 are included for calculation purposes, based on the hours that qualify for each premium.

How can I update my tax information if my status has changed (marriage, children/dependents)?

Please fill out the following forms and send them to Payroll. Please download these forms and fill them out: