In my mobile app, what does the code “COVID-19” mean regarding a cancelled visit?
On your mobile app, you may come across the code “COVID-19” regarding a client’s cancelled visit. This means that the client called to either cancel a visit or suspend their service for the current time due to the COVID-19 pandemic. It does not mean that the client has COVID-19.
If a client tested positive for COVID-19, this will appear in your client’s case notes as an alert; and you will receive advance notice and appropriate PPE prior to your visit.
What should I do if my client tells me that they don’t want me to take the TTC? What should I do if they refuse my visit?
You can respond to your client by letting them know that you are trained in best practices around infection control, hand hygiene and preparedness for COVID-19. You can also say that you use appropriate equipment to protect yourself and your clients while providing service.
If your client still insists, then please call the office to report a refused visit, along with the reason why.
What should I do if I become aware that my client has a fever, an unexplained cough, or shortness of breath?
Please call your Client Services Supervisor. They will follow up directly with your client to determine whether your client is considered high, medium, or low risk, and develop a plan.
What should I do if I come into contact with someone that has a fever, an unexplained cough, or shortness of breath, or someone that has been asked to self-isolate?
Call our office. Someone from our Client Services Team follow up with you shortly and ask you for additional information. Please give them the number that you can be best reached at. You must self-isolate while waiting for their follow up.
What is Circle of Care doing to keep me safe and healthy during COVID-19?
We are constantly monitoring this ever-evolving situation. We work closely with the Ministry of Health, Public Health Agencies and other community partners to ensure we have the most up to date information, and can educate and equip you as best as possible.
We post frequent updates to the PSW Portal with information and guidance for you about providing care in the community.
We are also working with our suppliers to ensure that you continue to have the personal protective equipment you need while providing care.
What can I do to protect myself?
- Wash your hands before, during, and after each client visit. We know that COVID-19 spreads through droplets, and handwashing is the best way to prevent the spread of infection.
- Wear the personal protective equipment that we have provided to you. We recommend that you wear a surgical mask, gloves, and a face shield/goggles for all your home visits where you are providing direct client care.
- Complete the screener on your phone at the beginning of each visit, asking your clients if they or anyone in their household has any flu-like symptoms or travelled in the past 14 days.
- Communicate with your Client Services Supervisor immediately if your client has flu-like symptoms.
I’m washing my hands, and I’m screening my clients. But I’m still anxious and overwhelmed. What can I do?
This is a very stressful time. We invite you to access our Employee Assistance Plan (EAP) where you will be provided with anonymous support and counseling, free of charge.