Client Safety Plan (ROP)
Ensuring and enhancing client safety is both a key strategic priority and a quality aim for Circle of Care. Each year, we develop a Client Safety Plan that defines how we focus on reducing risk, preventing harm, and promoting client safety. (Note: this is also a Required Organizational Practice, or ROP).
How is the Client Safety Plan developed?
The Client Safety Plan is based on client safety issues identified by analyzing:
- Client complaints, risk events, and surveys;
- Results of the Patient Safety Culture survey administered in June;
- Results of our Enterprise Risk management;
- Direct observation through service delivery.
What does our Client Safety Plan focus on?
Our client safety plan focuses on the following key priorities and initiatives:
1. Fostering a blame free culture
Exciting updates on this initiative will be shared in the next few months!
2. Enhancing our culture of safety within the organization
Risk Reporting occurs regularly and many data enhancements and improvements have taken place over the last few months.
3. Client wellness and education
Ongoing education and updates are to provide our Clients, Families and Caregivers with new channels of communication such as our Client and Family newsletter.
4. Prioritizing infection prevention control and management
An organization-wide COVID-19 response debrief is currently underway, with feedback being incorporated into our Pandemic Plan.
5. Improving the client experience
Updates to Client Satisfaction Surveys are ongoing and point of service surveys are now conducted in iRide vehicles.
6. Develop and implement a Vulnerable Population Abuse Prevention Program
Updated language for abuse policies with greater emphasis on recognizing warning signs.
7. Enhance and Implement new Components of Falls Prevention Strategy
Introducing the Frailty Index as a way of identifying clients at high risk of falling along with new fall reporting scripts to enhance data collection.
