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Working at Circle of Care

Sections

Section 1 – Welcome to Circle of Care:

  • Our story as an organization
  • Collaboration with Sinai Health
  • Our mission, vision, and values
  • Strategic priorities
  • Programs and services
  • Organization chart and reporting structure
  • Provincial and federal governing legislations
Section 2 – Standards and Performance Expectation:

  • Position descriptions
  • PSW Registry Code of Ethics
  • Desired characteristics
  • Identification
  • Dress code and grooming
  • Personal cell phone performance expectations
  • Defining personal care
  • PSW standards of practice
  • Household management duties
  • Prohibited tasks
  • Visit verification
  • Supply orders
  • Vacation, stat holidays, leave of absence
  • Scents
  • Code of conduct
  • Two factor authentication
  • PSW recognition.
Section 3 – Health, Equity and Diversity:

  • The importance of health, equity and diversity
  • Governing provincial legislation
  • Respect in the workplace
  • Values and policies
  • Harassment and its many forms
  • Discrimination
  • Poisoned work environments
  • Bullying
  • Workplace violence
  • Investigation process
  • Corrective actions
  • Confidentiality
  • Employee accountability
  • AODA.
Section 4 – Communicating with the Office:

  • When to call the call centre
  • How to contact your supervisor or service coordinator
  • Understanding your daily schedule
  • Recommended times to check your schedule
Section 5 – Union Role and Collective Agreement:

  • Management
  • The union
  • Discrimination
  • Strikes
  • Union representation
  • Grievances
  • Arbitration
  • Seniority
  • Layoffs/recall
  • Job postings
  • Promotions
  • Wages
  • Leave of absence
  • Injury and disability
  • Safety
  • Holidays,vacation, hours of work, leaves
  • Benefits and RRSPs
  • Schedule of wage rates.
Section 6 – Payroll Schedule:
Section 7 – The Employee Referral Program:

  • Eligibility rules required to participate
  • Benefits of participation